Failed to create a backup of a sbs2011

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Commentaires: 0

Hello,

I have an ESXi 5.1 with vmProtect 8 and i will backup a SBS 2011 with Exchange.

The backup starts and then i have a error message, what can i do?

Task 'PaynedSBSBackup' failed: 'Failed to create a backup.
Additional info:
--------------------
Error code: 3
Module: 435
LineInfo: 555b5abba09501ce
Fields:
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d32e
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 1080
Module: 1
LineInfo: d1ab7fa1e56ec832
Fields:
Message:
--------------------
Error code: 13
Module: 149
LineInfo: d1ab7fa1e56ec9b9
Fields:
Message: Failed to perform the requested operation.
--------------------
Error code: 103
Module: 83
LineInfo: a859dd78cc91defd
Fields:
Message: Failed to open the virtual machine ([datastore1] SBS2011/SBS2011.vmx).
--------------------
Error code: 253
Module: 83
LineInfo: c7610e0a857bedf4
Fields:
Message: VMware error: 'Remote method call failed.'.
--------------------
Error code: 32
Module: 0
LineInfo: c7610e0a857bedf4
Fields:
Message: Awaiting task 'CreateSnapshot' has failed. Reason: An error occurred while quiescing the virtual machine. See the virtual machine's event log for details..
--------------------'.

ven 15/03/2013 - 09:02
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Contributions: 22
Commentaires: 3800

Hi Robin,

The main error here is coming from VMware during creation of quiesced snapshot: "An error occurred while quiescing the virtual machine. See the virtual machine's event log for details." This error can be also seen in vSphere client in tasks panel and it can be investigated by following the following KB article (there are several VMware articles linked which are related to this error):

http://kb.acronis.com/content/4559

The snapshot used for backup is created with the following options: quiesced=on, memory=off . In order to confirm you can try to create the snapshot of this VM from vSphere client with the same options (see the screen shot in the attachment illustrating it) and it will fail with the same error.

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager

Fichier attaché Taille
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lun 18/03/2013 - 10:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 61

I would suggest upgrading your VMware tools instead of reinstalling. It worked fine for me.

lun 09/12/2013 - 21:50