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Lost Password

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Hi together,

today i changed my password from root to another in a RDP Session. But now i can't login into my VM Protect 9.

Is there an easy way to reset my password?

Thanks in advance for your help.

Regards,
Stefan

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Hi Stefan,

The password for appliance can be reset, but only if you have access to its console in vSphere client (connected to host/vCenter where appliance is deployed). The process includes replacing the standard /etc/passwd file with default content. I'd recommended contacting our support team for assistance and full guidance on the process.

Thank you.
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Best regards,
Vasily
Acronis Backup for VMware Program Manager