[solved] bootloop and crash
Hi,
my appliance (vmP v8) had no space left (refer to http://forum.acronis.com/forum/41080#comment-128734)
So removed :
/var/log/messages (he is occupying almost the entire disk space)
/tmp/*
But the appliance failed to start the service (see attachment) :
Code: 14127118 (0xD7900E)
LineInfo: 0x8734D6EB22EADA21
I'm afraid I have to reinstall the appliance?
Thank you!
Fichier attaché | Taille |
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pb_acronis.jpg | 60.5 Ko |

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Hi,
it's a little bit strange to store system files in /tmp :(
The french support said to backup/restore the entire directory /var/lib/Acronis. And you said only /var/lib/Acronis/vmProtect and Scheduler. Maybe it's not recommanded to restore the entire directory /var/lib/Acronis ?
(I send you a PM)
thank you
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Hi,
The /tmp contains also hidden folders which are used for store in encrypted format the credentials for connection to the managed vCenter/ESXi host which is why deleting entire folder is something that should not be done :(
/var/lib/Acronis contains also "License Server" + "NFSStorage" folders and migrating them is not recommended as it may break up the binding of licenses to the hosts on the new appliance. The proper way is to migrate only /var/lib/Acronis/vmProtect + /var/lib/Acronis/Scheduler folders.
P.S. I've sent you a PM with the link to the new build which should prevent the appliance overfill issue.
Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager
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Hi There,
same Problem here :( Appliance hangs in a Boot-Loop after reboot. Wasnt able to login to the webinterfacen, then i decided to reboot and now it crashed.
we have two local storage volumes 1TB + 2 TB. the 1TB was quite full, then i decided to create a second Task to the second storage. and also changed the backup task of the first 1TB Storage. and reduced the size of backuped machines from 40 to 25. due to the cleanup rule, space normally should be free up automaticlly (never delete last backup was disabled too) hence i cannot understand why the machine is now broken :(
@Vasily: could you please send me the link for the new build too?
Thank you very much in adance.
Regards
Peter
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Hi Peter,
The problem discussed here is unrelated to the backup storage (1TB or 2TB which you have), but rather it's an issue with the local disks of the virtual appliance (so it doesn't matter that there is no free space on the backup storage). Can you please do the following, so that I can confirm the issue:
1) Detach the local storages (1TB and 2TB) from the virtual appliance in vSphere Client - remove disk/remove from inventory but keep on datastore.
2) Power off the appliance and export it into .ovf template via vSphere client (File->Export->OVF).
3) Upload the exported .ovf/.ova to our FTP server (I will send you the link in a private message)
This is necessary to properly indentify the issue and find out whether the new build should help here or not.
Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager
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Hello Vasily
thanks you, i just contacted the support (few. mins ago) creating a ticket now.
Do you need the ticket number then?
Regards
Peter
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Hi Peter,
Yes, it would be really helpful. Can you please send me the ticket ID in a reply to my private message?
Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager
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Hi,
everything is working fine now !
Thank you very much Vasily for your time :)
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Hi VMP, so how was this resolved if I may ask? Can you please post a small overview on what the fix was?
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