vmProtect 7.0 installation messes up my ESXi 5.0 Install

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When I ran the install for vmProtect 7.0, it asked me if I wanted to create a virtual instance, which made sense to me given that this is a tool to backup/restore virtual images. I specified the local IP address for my ESXi installation. The install went fine, however that is when things went sideways.

I am no longer able to access my ESXi installation via the same IP Address! I cannot access it via vSphere or even a web browser. It appears that vmProtect 7.0 is now using that same IP address!

No problem I think.. So I went to my ESXi console (on physical server) and changed the IP address to something different. I restarted the computer and then even tried restarting the management network again, no avail.

So now nothing is available, either the ESXi or even the quite useless vmProtect virtual instance. How do I get this thing off of my ESXi server and get things back to normal? Clearly someone doing the install program didn't think that one out very well...

TIA,

Miles

mar 30/10/2012 - 22:52
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Hello Miles Gibson,

Thank you for using Acronis software. I am happy to assist you.

When installing the Virtual Appliance from vmProtect, it runs like every other virtual machine. So it could not use the IP address of your ESX(i) host. At the end of the installation, you get a desktop link or the printed information, which IP address the Virtual Appliance is using.

I think you run into this problem while entering your IP address from your host during installation into the field for the network settings of your new Virtual Appliance. If you have done this, the result is an IP address conflict.

Under these circumstances, I suggest to contact VMware support. The strategy is to shut down the Virtual Appliance from vmProtect in order to get your connection to ESX(i) host back again.

What you can do now:

  1. Connect to every other virtual guest of this ESX(i) host and shut them manually down.
  2. Power off the ESX(i) host.
  3. Power on the ESX(i) host, connect via vSphere and delete the Virtual Appliance from vmProtect from host.
  4. Now you can power on the remaining virtual guest systems.

For the next steps, I suggest using the already registered Acronis vmProtect 8 instead of Acronis vmProtect 7. I want to show you, where you have to be carefully during installation.

Start the installation of Acronis vmProtect 8 and choose the Virtual Appliance method again.

This picture shows, where to enter the first connection to your ESX(i) host:

Follow the steps until this point where you can enter the network connection for your Virtual Appliance. (At this picture, you entered the IP address of your host.)

(!) However, do not enter your host address here:

You can left it on DHCP mode or specify a free, unused IP address at this window in order to access the Acronis Virtual Appliance after installation.

I hope, I could help you to solve your issue.

Let me know if you need additional help please.

Thank you.

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mer 31/10/2012 - 08:10
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Thanks for your help. I re-assigned my ESXi with the old IP address and rebooted it. Now at least it seems that I can access my ESXi server again, yes! However, it looks like I need to upgrade my free ESXi 5.0 to ESXi 5.1 in order to use vmProtect 8.0 -- at the moment I am getting a message from the vmProtect install that it is not supported. I will figure how to do that and get back to you when I am ready to try the install again.

Cheers,

Miles

mer 31/10/2012 - 13:33
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Hello Miles Gibson,

Thank you for your reply.

You are right, vmProtect 8 only supports the paid versions of ESX(i). See more information in this part of online help or in this article from our knowledge base.

If there is anything else, we can do for you, please let me know.

Thank you.

lun 05/11/2012 - 07:28
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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Hi Miles, I'm just checking here. Did you upgrade to ESXi 5.1 yet? Were there any issues here for you or is it just smooth?

mar 03/06/2014 - 22:38
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Essentially abandoned it. Just couldn't get it to work. vmProtect wants the entire VM volume, which seems entirely wrong to me. Unless I am missing something.

jeu 05/06/2014 - 02:19
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Hi Miles,

By default Acronis vmProtect (now it's called Acronis Backup for VMware) backs up entire VM, however you can exclude the contents of any logical volume inside the VM using files/folders exclusion settings. For example you can specify D:\* to exclude all contents from the D: drive, so the volume will be inside the backup (so you can restore it as a VM), but the data on it will be missing.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

jeu 05/06/2014 - 10:10
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.