vmProtect 9 - Backups funktionieren seit Wochen nicht...

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Contributions: 2
Commentaires: 3

Hallo,

wir haben seit einigen Wochen Probleme mit Backups bei einigen Kunden.
Es fing bei einem Kunden an, doch mittlerweile betrifft es schon 3 Kunden und es ist immer der selbe Fehler.

Ich Poste hier einfach mal die Fehlermeldung aus einem der Backup Jobs:

Ausführen der angeforderten Aktion fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 13
Module: 149
Zeileninfo: d1ab7fa1e56eca4e
Felder:
Nachricht: Ausführen der angeforderten Aktion fehlgeschlagen.
--------------------
Fehlercode: 103
Module: 83
Zeileninfo: a859dd78cc91df40
Felder:
Nachricht: Öffnen der virtuellen Maschine fehlgeschlagen ([STORAGE02] W2K8/W2K8.vmx).
--------------------
Fehlercode: 253
Module: 83
Zeileninfo: c7610e0a857bedf4
Felder:
Nachricht: VMware-Fehler: 'Remote-Methodenaufruf ist fehlgeschlagen.'.
--------------------
Fehlercode: 32
Module: 0
Zeileninfo: c7610e0a857bedf4
Felder:
Nachricht: Erwarteter Task 'CreateSnapshot' fehlgeschlagen. Ursache: An error occurred while saving the snapshot: Failed to quiesce the virtual machine..

Wir haben schon dieses und jegliche andere Foren nach Lösungen durchforscht und haben schon folgende Lösungsvorschläge ausprobiert:
1. VMware Tools neu installieren (mit und ohne der VSS Option)
2. Virtual Applience neu aufgesetzt
3. Application Aware Funtkion deaktiviert (hat dann 1 mal funktioniert und seitdem wieder Fehlgeschlagen)

Info: Wenn man manuell einen Snapshot erstellen möchte, wird dieser Vorgang erfolgreich abgeschlossen, selbst mit "quiescing".

Es besteht die Vermutung, dass dieses Problem etwas mit dem "quiesce" oder "quiescing" der Virtuellen Maschine zu tun hat.
Wir wären sehr dankbar, wenn uns ein Support Mitarbeit oder ein Mitglied dieses Forums helfen könnte eine Lösung für dieses Problem zu finden.

Mit freundlichen Grüßen
Alexander Schmidt

mer 18/03/2015 - 13:55
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Contributions: 22
Commentaires: 3800

Hi Alexander,

In all cases when such error ("Failed to quiesce the virtual machine.") appears it is related to VMware and you can see the same error in the vSphere client connected to vCenter/ESXi host (Acronis Backup only passes this error into backup logs, but doesn't interfere with the snapshot process). The attempt to create snapshot of the VM from vSphere client with quiesced=on AND memory=off options will also fail in this case. Likely you've tried to capture snapshot with memory which will work even if quiescing option is turned on.

One possible case is that the snapshot fails to be created by VMware only occasionally, i.e. at different times. To confirm that the problem is unrelated to the backup product you can do the following:

1) Create snapshot of the VM from vSphere client manually with quiescing=on, memory=off options
2) If it succeeds then remove the snapshot and re-try the backup attempt.

The general rule is: as long as snapshot from vSphere works - the backup will also work.

In case quiesced snapshot fails the first thing to check is to look at Windows Event Log inside the VM for VSS-related errors and start troubleshooting from there. If there are no errors then you should try capturing system state backup using native Windows Backup tool inside the VM. In case Windows Backup succeeds, while snapshot from vSphere still fails - the problem is likely related to VMware. Otherwise - the problem is in some VSS writer inside the VM.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

mer 18/03/2015 - 14:28
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 0
Commentaires: 1

Hi Vasily,

Alexander mentioned it, we already made a snapshot in vmware short after Acronis Backup faild, quiescing=on, memory=off, and it was two times successful, also no problem with deletion.
We have this behavior at many customers now and its always the same error. At some customers it worked to deactivate the application-aware backup, but only for 1 try, after that it failed again with the quiescing error.
VMware vSphere Essentials (ESXi 5.5) + Server 2008/Server 2008 R2 is always the combination.

Can we provide you some log files that would help finding the source of the problem?

Regards,
Chris

jeu 19/03/2015 - 08:27
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frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Contributions: 22
Commentaires: 3800

Hi Chris,

To confirm the symptoms can you please attach vmware.log from the datastore folder of the affected VM? This file should be captured after successful creation/removal of snapshot + failed backup attempt, so that I can compare the differences in the flow in the same vmware.log file.

Also you can try enabling snapshot re-tries in the backup settings: Backup Options->Error Handling->Re-try failed VM processing (this option is disabled by default). We've added this option specifically to workaround intermittent snapshot failures (which is happening quite often in vSphere unfortunately - snapshot can be taken at one time and fails to be created at 2nd attempt).

Note that application-aware backup option will work only if quiescing of the VM works properly i.e. it's not disabled in VM properties and VSS is used properly inside the VM. The backup without application-aware option will work even if you disable quiescing by adding disk.EnableUUID=false parameter into VM configuration - this action would disable VSS processing inside VM and snapshot from vSphere (even with quiescing=on option) will be created stably.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

jeu 19/03/2015 - 08:35
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 2
Commentaires: 3

Thanks for your help, but the problem has been resolved.
I apologize for answering so late, but honestly we forgot about posting after we resolved the issue.

Best Regards,
Alexander Schmidt

mer 07/10/2015 - 11:18