vmProtect 9 Exchange agent error on NO Exchange server machine

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Contributions: 5
Commentaires: 9

Hi,

Now I have a task with servers that contain SQL and SharePoint but no Exchange and I'm getting these errors.

Can you help me?

Failed to run the task with ID '712B7BC7-5CF7-40D4-B47E-AC3F23C62A52' (internal run).
Additional info:
--------------------
Error code: 41
Module: 144
LineInfo: 5ee2c4bb8ba04bdd
Fields:
Message: Failed to run the task with ID '712B7BC7-5CF7-40D4-B47E-AC3F23C62A52' (internal run).
--------------------
Error code: 3
Module: 435
LineInfo: 5ee2c4bb8ba0489f
Fields: IsReturnCode : 1
Message: Failed to create a backup.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d337
Fields:
Message: Failed to prepare for backing up.
--------------------
Error code: 353
Module: 149
LineInfo: a71592046cb2c5f6
Fields:
Message: Failed to back up the group.
--------------------
Error code: 2
Module: 218
LineInfo: 338a407ad20e0987
Fields:
Message: Error occurred while running the backup and recovery engine.
--------------------
Error code: 537
Module: 149
LineInfo: fc2924f06484b5f1
Fields:
Message: Meta collection during application-aware backup failed.
--------------------
Error code: 239
Module: 83
LineInfo: b7e5b06ccbf4eac0
Fields:
Message: Failed to execute agent 'exchange_backup_agent.exe' with parameters '{ --aavb_detect_application, BC3DA61F-A909-4A22-852E-81B3D92A4B94 }'.
--------------------
Error code: 240
Module: 83
LineInfo: a83807079d0431a
Fields:
Message: Failed to run script 'cd "C:\Users\ADMINI~1\AppData\Local\Temp\61FE2370-7AC8-4F96-AA1B-C3F0CD3A731C\" && exchange_backup_agent.exe "--aavb_detect_application" "BC3DA61F-A909-4A22-852E-81B3D92A4B94">564F8304-5623-4C38-AB7F-AA2B9B83C53D'.
--------------------
Error code: 139
Module: 83
LineInfo: a83807079d04314
Fields: RetCode : 1
Message:
--------------------

Also I tried to skip metadata collection for exchange in this backup task, but the error continues

[enable] Skip applications metadata collection (Advanced)
[enable] Microsoft Exchange
[disable] Microsoft SQL Server / SharePoint
[disable] Microsoft Active Directory

On this task I have four servers, two of them with SQL and two with SharePoint.

Thanks you in advance,
Carlos.

jeu 20/02/2014 - 14:29
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 22
Commentaires: 3800

Hi Carlos,

We've seen such error when the system TMP + TEMP variables were referring to non-system disk (i.e. the default users profile location was changed and the solution was to change TMP + TEMP paths to system volume), however in your case it seems to be a different cause. Likely we'll need to perform a remote assistance session to troubleshoot the problem. Can you please submit a support ticket for this issue, so that we can move forward?

P.S. The 'exchange_backup_agent.exe' is the name of the small executable file which performs application metadata collection - its name contains "exchange" since originally we supported only Exchange application, while later on the functionality has been expanded to SQL + AD applications, but the name remained the same.

Thank you.
--
Best regards,
Vasily
Acronis vmProtect Program Manager

ven 21/02/2014 - 08:57
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