vmprotect9 jobs suddenly fail

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Contributions: 1
Commentaires: 1

Hello,

every night i'm saving snapshots of 2 VMs to a NAS storage.

The backup routine worked for over 2 months everyday without any problems.

But then i got this error messages (vmp9 german version, ESXi5.1U1):

Task 'TK-2-NAS' fehlgeschlagen: 'Erstellen eines Backups fehlgeschlagen.
Zusätzliche Info:
--------------------
Fehlercode: 3
Module: 435
Zeileninfo: 555b5abba095034c
Felder:
Nachricht: Erstellen eines Backups fehlgeschlagen.
--------------------
Fehlercode: 32786
Module: 114
Zeileninfo: 28314c961de7d337
Felder:
Nachricht: Vorbereitung auf das Backup fehlgeschlagen.
--------------------
Fehlercode: 353
Module: 149
Zeileninfo: a71592046cb2c5f6
Felder:
Nachricht: Backup der Gruppe fehlgeschlagen.
--------------------
Fehlercode: 2
Module: 218
Zeileninfo: 338a407ad20e0987
Felder:
Nachricht: Fehler während Ausführung der Backup- und Recovery-Engine aufgetreten.
--------------------
Fehlercode: 1080
Module: 1
Zeileninfo: b43e776571144dee
Felder:
Nachricht: Endgültiges Ausführen des Aktionsergebnisses ist fehlgeschlagen.
--------------------
Fehlercode: 104
Module: 1
Zeileninfo: bb03ce40e9a37f69
Felder:
Nachricht: Backup der zusätzlichen Datei 'TK-Anlage-000001.vmdk' fehlgeschlagen.
--------------------
Fehlercode: 500
Module: 0
Zeileninfo: 3a807318633ed6fe
Felder:
Nachricht: Download der Datei 'https://192.168.0.206:443/folder/TK-Anlage/TK-Anlage-000001.vmdk?dcPath…' fehlgeschlagen.

The error is the same for both VMs and both backup jobs.

I tried a restart of the affected VMs and the vmprotect agent VM. No success.

The strange thing is, on some days the last weeks, the job worked, but then the following
days it failed again (1 or 2 jobs worked in ca. 14 days)

can anybody help?

thanks
-sc

mer 25/02/2015 - 11:20
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 22
Commentaires: 3800

Hi,

The problem is in fact related to vCenter/ESXi host which doesn't respond to HTTP requests. During the backup job certain files (the small configuration files) are downloaded from the datastore over HTTP connection which is provided by vCenter/ESXi host. Typically restart of vCenter should help or if it doesn't then you should check the web datastore browser: open https://192.168.0.206:443/folder URL in internet browser and try to download some files from the TK-Anlage folder - at the time when backup fails these attempts should fail too.

One possible workaround is to register individual ESXi host instead of vCenter under Configure->ESXi hosts - the ESXi hosts are rarely affected by this problem (it's typical for vCenter connection only).

See also https://kb.acronis.com/content/32037

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

mer 25/02/2015 - 13:30
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