acronis 12.5 the operation is not supported

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Contributions: 52
Commentaires: 75

This is my customer error.

Server environment
  -Management server: Windows (server 2019) / Acronis 12.5-14330
  -Agent: Linux (Red Hat 7.6) / Acronis 12.5-14330

I installed Acronis for the first time and the first backup worked fine.

However, after deleting the backup schedule and creating the backup schedule again, "the operation is not supported." Backup does not proceed with an error message.

Here are the methods I tried to solve this problem:

1. Restart Acronis services (both management server and agent)
2. Credential redirection (backup path: network)
3. Redirecting backups

What steps are needed to solve this problem?

(If you need, I can provide system information, log, schedule files.)

mer 08/07/2020 - 02:18
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Contributions: 0
Commentaires: 2016

Hello Lemoning!

At first, please share with us a full activity log with this error message.

mer 08/07/2020 - 08:31
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Contributions: 52
Commentaires: 75

Hello. Maria.
The extracted log contents are as follows.

2020-07-07T14:51:46:731+09:00 139783981422336 I0135003A: User is running command. Command=Backup plan 'casctrl.daewooenc.com'; User=ACRONISMGR01\dwministrator; clientProfileID=3E368FB8-7F1B-2491-30D5-C9A5FCDD10D3; clientSessionID=3F1AD25B-E7CA-4FDD-8043-BBFF850EC9F4; tenantID=00000000-0000-0000-0000-000000000000
2020-07-07T14:51:49:919+09:00 139783981422336 E0135003D: Error 0x135003d: Command has failed. Command=Backup plan 'casctrl.daewooenc.com'; tenantID=00000000-0000-0000-0000-000000000000
| trace level: error
| channel: tol-activity#DE1E6DCC-BB78-49B7-A922-3CF2ED2A8EB8
| line: 0x4a8728dc8a1c9584
| file: d:/193/enterprise/common/tol/gating_activity.cpp:222
| function: OnCompleted
| $module: mms_lxa64_16318
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'casctrl.daewooenc.com'
| line: 0x8d165e86fb819597
| file: d:/193/enterprise/common/tol/command/command.cpp:457
| function: MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: mms_lxa64_16318
|
| error 0x1350016: TOL: Failed to execute the command. Backup plan 'casctrl.daewooenc.com'
| line: 0x8d165e86fb819597
| file: d:/193/enterprise/common/tol/command/command.cpp:457
| function: MakeFailResult
| CommandID: D332948D-A7A9-4E07-B76C-253DCF6E17FB
| $module: agent_protection_addon_lxa64_16318
|
| error 0x1330029: Failed to execute the command.
| line: 0xe6792a5ee190de31
| file: d:/193/enterprise/managers/gtob/protection/agent_engine/protect_command.cpp:223
| function: SafeExecute
| $module: agent_protection_addon_lxa64_16318
|
| error 0x1350016: TOL: Failed to execute the command. Checking sources and vault in backup plan
| line: 0x8d165e86fb819597
| file: d:/193/enterprise/common/tol/command/command.cpp:457
| function: MakeFailResult
| CommandID: 6F33AD8F-B487-4B18-87A3-C5DBD7B77B95
| $module: mms_lxa64_16318
|
| error 0x1350016: TOL: Failed to execute the command. Checking sources and vault in backup plan
| line: 0x8d165e86fb819597
| file: d:/193/enterprise/common/tol/command/command.cpp:457
| function: MakeFailResult
| CommandID: 6F33AD8F-B487-4B18-87A3-C5DBD7B77B95
| $module: gtob_ensure_backup_invariants_command_addon_lxa64_16318
|
| error 0x1330021: EnsureBackupInvariantsCommand: Failed to prepare the location for the backup archive.
| line: 0x5d2a9295cc9442e7
| file: d:/193/enterprise/managers/gtob/backupers/ensure_backup_invariants_command/impl/command.cpp:145
| function: SafeExecute
| $module: gtob_ensure_backup_invariants_command_addon_lxa64_16318
|
| error 0x9a000d: The vault is unavailable.
| line: 0x9a79f20828bca0e
| file: d:/193/enterprise/mms/managers/location/impl/manager.cpp:670
| function: AddLocation
| IsReturnCode: 0x1
| $module: disk_bundle_lxa64_16318
|
| error 0x9a000d: The vault is unavailable.
| line: 0x90bbca5eaf5c5c5e
| file: d:/193/enterprise/mms/managers/location/impl/availability_checker.cpp:98
| function: CheckAvailability
| $module: disk_bundle_lxa64_16318
|
| error 0x4000e: The operation is not supported.
| line: 0xf04036cb741ec847
| file: D:/193/core/file/unix/unixnet.h:58
| function: CreateDir
| $module: disk_bundle_lxa64_16318

Thank you.

mer 08/07/2020 - 23:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Contributions: 0
Commentaires: 2016

Hello Lemoning.

This activity log indicates shows the following errors:

Failed to prepare the location for the backup archive.

The vault is unavailable.

Please check if the backup location is accessible from the Linux Agent machine at the time when this backup is scheduled to run.

jeu 09/07/2020 - 16:33
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Regular Poster
Contributions: 52
Commentaires: 75

Hello Maria.

After the agent server reboot, it was backed up normally.

Thank you for help.

lun 13/07/2020 - 00:30