Agent for XP SP2 Installation failure and question regarding Storage Node
Hi@all.
I have to questions regarding Acronis 12.5:
1. What are the prerequisites to install the AcronisBackup_12.5_Agent_for_WindowsXP_SP2_32-bit?
Before trying to install the agent on one of our productive machine PCs, I have installed Windows XP SP2 on a test machine and tried to install the agent on it, but the installer doesn´t open/run. The local User has administrator privileges. When you try to open it, it simply does nothing. For a few seconds the hourglass cursor appears, but nothing happens. I can´t even find an entry in the Eventlog. It generates no error message at all. I´ve installed vcredist 2005 SP1,vcredist 2008 SP1, vcredist 2010, Windows Installer 3.1 (WindowsInstaller-KB893803-v2-x86), .NET Framwork 2 and 3 but nothing has changed.
2. On our Management server I haven´t installed the Storage Node component, as I thought it is unnecessary for our needs and we use one network share for all images created. In that share, we create a subfolder for each machine we are backing up. However, that has the disadvantage, that the list of the storage locations gets rather cluttered, as every subfolder has to be added as a location. E.g. \\server\share\machineA, \\server\share\machineB, \\server\share\machineC, and so on.
Is this different when using the Storage Node component? Great would be, if it would only list all added network shares and not each subfolder containing the individual images.
Thanks in advance and greetings
Andreas

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Hello Maria,
thanks for clarifying how the Storage Node works. I think we will stick with the current solution.
Regarding my first question. I already tried running the Installer as Administrator. I have also re-downloaded the Agent and retried the installation and waited about an hour after starting the installation. In the Task Manager no additional entry (like mxsiexec.exe,..) is shown and the installation window never pops up. I also installed the test client with Win XP SP2 twice. It´s always the same. Can you tell me if there are other prerequirements necessary to install the agent?
Greetings
Andreas
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Is it possible, that the installer package is broken? When i try to extract it with command line arguments, it only says "Failed to parse command line". The same happens on my Business Laptop with Windows 10. On it, when i try to launch the installer, it shows a window for a millisecond and closes without an error message.
The Agent for Windows XP SP2, that is linked on the Management Server Page has the Build number 12.0.1.3750.
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Hello Andreas,
I have sent you a Private Message with a download link for Acronis Agent for XP SP2 and it's checksum. I have checked it and it is ready for installation.
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Hello Maria,
with your Installer, which is the same as the one I downloaded via our server, I had the same problem. However I tried starting the installation via command line and this way the Installer opens and I could install the agent. Strange that it is the only way, but at last it works.
Thanks and greetings
Andreas
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Hello Andreas.
Thanks for sharing the outcome. At least now we know that the problem was not with the installer itself.
I am glad to know that you found a way to workaround this issue and published it here.
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Thank you!! Running the executable from the command line instead of double clicking worked!
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