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Backup failed: Changed Block Tracking (CBT) is not used because there are disk files that do not belong to any disk snapshots.

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hi folks,

i was getting below error (as picture). Clients confirmed that no checkpoint was taken in Hyper-V VMs. inside backup plan, the CBT setting was set by default. 

i have follow resolution from this kb; kb acronis com/content/61900

normal practice, i always ignore the warning since version 11.5. because i got tested it before. the backup images was ok (able to restore) eventough it has 'warnings' sign.

however clients is worried. any advise?

 

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