cPanel Plugin - Backups Operation log Loading the backup. This may take a while.
hello, I have problems restoring backup in acronis.
it's a long time loading, and then error.
I don't know what happens, I wonder if this is common or if I did something wrong.
thank you all!!
we hire from a reseller in Brazil that does not respond.
how do I support directly?
Thank you very much!!
Felipe Gabriel wrote:we hire from a reseller in Brazil that does not respond.
how do I support directly?Thank you very much!!
Dear Felipe,
sorry for the delayed response! Could you please share more details on your support contract in a personal message (click on Send message under my profile)? Who is your reseller?
Update: my colleagues from the Service Provider support team found out how is your reseller and got in touch with them regarding your technical issues.
Felipe, would you mind sharing your contact details in PM? We'll pass them to the reseller, they are trying to get in touch with you
This is also happening to us on several servers after the Acronis Cyber Cloud 8.0 rollout. In the past it used to happen when file excludes were used, but now it's happening on servers without any excludes at all.
Will open a ticket shortly, however it would be good to have the solution available publicly for other users who may be experiencing the same issue.
Does the same on a server of mine
After about 5 minutes it said
"Failed to mount the recovery point."
But I can see it is still doing something on the backup server
10563 root 20 0 10.6g 7.5g 6064 S 17.9 24.1 46:50.95 /usr/bin/vstorage-abgw -D -c /etc/vstorage/abgw.config
1765 root 20 0 0 0 0 S 0.3 0.0 0:14.76 [xfsaild/dm-2]
2252 root 20 0 574200 17504 6092 S 0.3 0.1 0:05.84 /usr/bin/python2 -Es /usr/sbin/tuned -l -P
12681 root 20 0 162056 2420 1668 R 0.3 0.0 0:01.03 top -c
Is it just the WHM plugin timing out? This server has 200GiB local SSD drive and 800GiB drive attached to it as /home using OVH Public Cloud server.
Regards,
Chris
I run it the second time and it worked so guess timeout issue.
Should try this
https://forum.acronis.com/comment/501242#comment-501242
?
There is no config file in /usr/lib/Acronis/system_libs/8.2.1
# cd /usr/lib/Acronis/system_libs/8.2.1
# ls
libgcc_s.so.1 libssp.so.0 libstdc++.so.6
#
Should I create an executable file /usr/lib/Acronis/system_libs/8.2.1/config with the following content:
#!/bin/bash export ACRONIS_MOUNT_DAEMON_TIMEOUT="1800"
restart the acronis_mms service and try again.
What is the default time of ACRONIS_MOUNT_DAEMON_TIMEOUT ?
I already tried it and it didn't help. I have a ticket open with mspsupport (04248491) so if a solution is provided, I will share it here.
This is also happening for me on own backup servers (ie not Acronis Cloud). Have you tried contacting Cloudevo btw? Maybe they have a fix already.
George_Fusioned wrote:I already tried it and it didn't help. I have a ticket open with mspsupport (04248491) so if a solution is provided, I will share it here.
This is also happening for me on own backup servers (ie not Acronis Cloud). Have you tried contacting Cloudevo btw? Maybe they have a fix already.
Ok. I did contact CloudEVO about the API issue, but it never helped me, whereas your direct answer did. They offered to connect to the server to take a look. But GDPR is strict etc. and not good to give access out willy nilly no matter who it is. So hope Acronis makes the software stable and reliable or it will put many off using it.
I did create a ticket for this new issue. I will follow up the ticket now to explain what I mentioned regarding it working the second time I tried it, probably because there was already open connection from the first time I tried it? Not sure. I'll see what they say too.
Most of their (CloudEVO's) customers use their own single backup servers AFAIK, so if it's related to that (ie not using Acronis Cloud or clusters based on Acronis Cyber Infrastructure) then I'm pretty sure they'll have a work-around.
George_Fusioned wrote:Most of their (CloudEVO's) customers use their own single backup servers AFAIK, so if it's related to that (ie not using Acronis Cloud or clusters based on Acronis Cyber Infrastructure) then I'm pretty sure they'll have a work-around.
The reply I got from CloudEVO was
This was most likely caused by the recent update to the agent/backup server. All quotas and stats were reset and may not have been updated on there own until you re-ran the backup. I doubt you will see the problem again but if you do please let me know.
That's regarding the stats. I'm talking about the "Failed to mount the recovery point." error when trying to restore files from within cPanel/WHM. Are you able to restore files/databases from within cPanel/WHM when using your own backup servers?
George_Fusioned wrote:That's regarding the stats. I'm talking about the "Failed to mount the recovery point." error when trying to restore files from within cPanel/WHM. Are you able to restore files/databases from within cPanel/WHM when using your own backup servers?
Yes it works.
I still have this problem in version 8.
my dealer in brazil also can't solve this problem.
I see that there is a mount on /var/lib/Acronis/mount/ on servers that works.
Most servers are not working.
It stopped working. Recovery doesn't work at all. Acronis not reliable to use on cPanel servers anymore. Time to switch back to alternative solutions.
If I try to disable Acronis using plugin it says "An error has occurred. Please try again later or contact your administrator."
It seems the last update from Acronis completely messed up the cPanel plugin. I'm surprised there isn't a flood of issue about it on the forum?
Hi Felipe, this should be fixed if you install the latest agent version - 12.5.15300 (see https://kb.acronis.com/node/63866 )