Acronis Cyber Protect 15.0.1.26172 - no web console after updating
After Updating to latest Acronis Cyber Backup Version (15.0.1.26172) iam not able to login to Webconsole anymore (while Backups seem to get written to our storage):
While updating i had to ignore this issue (after retry it reoccured frequently).
After finishing the update, it seems not all services are installed anymore. When trying to launch the Acronis Installer again we receive: Service AcrMngSrv is not installed.
web_server.log is full of errors like:
During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "D:\Acronis\Acronis\WebServer\wcs\web\rest.py", line 73, in wrapper
session = web_session.get()
File "D:\Acronis\Acronis\WebServer\wcs\web\session.py", line 858, in get
timeout=DEFAULT_TIMEOUT, data=session_data, session_id=session_id)
File "D:\Acronis\Acronis\WebServer\wcs\web\session.py", line 735, in create
timeout=timeout, data=data, session_id=session_id)
File "D:\Acronis\Acronis\WebServer\wcs\web\session.py", line 176, in __init__
session=self)
File "D:\Acronis\Acronis\WebServer\wcs\web\pool.py", line 86, in obtain
e.to_error(), None, get_language)
wcs.web.exceptions.ApiException: {"date":"2021-02-17T12:24:04.243913+00:00","troubleshoot":null,"reason":"internalError","context":{"operation":"unknown","cause_str":"SocketError: No connection could be made because the target machine actively refused it.","_internal":"0:20:-1"},"serCode":"0x02E50032","origin":{"code":50,"text":"SocketError: No connection could be made because the target machine actively refused it.","linetag":"0xE6F03FBB50041841","suberror":null,"fields":{"Code":"10061","$module":"asyncipc_vsa64_26172"},"module":741},"cause":"SocketError: No connection could be made because the target machine actively refused it.","effect":"Error"}
2021-02-17 13:24:04,244 10152 | None | -GET | /api/ams/session/configuration? | (1 in progress) | (1.009949 response time) | (0 bytes response size) | (500 response status) | session: None | AMS shard: None
2021-02-17 13:24:04,244 7044 | None | -GET | /api/ams/session? | (0 in progress) | (1.006949 response time) | (0 bytes response size) | (500 response status) | session: None | AMS shard: None
When trying
"D:\Acronis\Acronis\RegisterAgentTool\register_agent.exe" -s mms -o register --update -a localhost:9877
we receive:
Error 0x2de0002: Registration has failed.Ensure that service mms is running on the machine with address localhost and listens on port 43234.
telnet localhost 43234 also showing not response.
Installation logfiles also showing:
1: [16:04:05:280]: (ONCRpcPortMap) StopServices: StopService::Execute: Error 0x2be0002: Failed to open service 'ONCRpcPortMap'.
| line: 0x474cd3234f674bb4
| file: d:\1053\inst_supp\service_supp\impl\windows_service.cpp:438
| function: ServiceSupp::WindowsService::OpenServiceA
| $module: custom_actions_ab_vsa64_s_26172
| error 0xfff0: The specified service does not exist as an installed service
| line: 0xbd28fdbd64edb8f8
| file: d:\1053\core\common\error.cpp:314
| function: Common::Error::AddWindowsError
| code: 0x80070424
| $module: custom_actions_ab_vsa64_s_26172
]: (AmsWebServer) StopServices: StopService::Execute: Error 0x2be0002: Failed to open service 'AmsWebServer'.
| line: 0x474cd3234f674bb4
| file: d:\1053\inst_supp\service_supp\impl\windows_service.cpp:438
| function: ServiceSupp::WindowsService::OpenServiceA
| $module: custom_actions_ab_vsa64_s_26172
| error 0xfff0: The specified service does not exist as an installed service
| line: 0xbd28fdbd64edb8f8
| file: d:\1053\core\common\error.cpp:314
| function: Common::Error::AddWindowsError
| code: 0x80070424
| $module: custom_actions_ab_vsa64_s_26172
1: 16:13:00.375: MSI_TRACE(tib_mounter): Device {00007FF8-F6A8-3ACF-4200-000010F8CF3A} has not been found: error=259
Anybody experienced similar issues while updating to latest version?
Is there a way to fix this issues or do we need to revert to the last version (via Backup).

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Hi Maria,
we opened a case for Acronis a week ago and didn't get any response.
We now reverted to a backup of the server.
We wont update Acronis anymore if there are no issues. Never touch a running system
BR
Markus
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Hello Markus,
I am sorry to know about this situation. I have escalated your case.
If you wish to continue working on the issue investigation, I recommend that you collect HAR logs during login failure and Acronis System Report from the server with AMS. You are welcome to upload these logs on the FTP link that I've sent you in a Private Message. These data will help the engineers to speed up the resolution.
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I have the sama situation, so it would be nice to see if there is a solution.
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I was able to reproduce the issue (with and without antivirus protection).
I've opened the case again and submitted HAR.log and Sysinfo.
i will let you know if there is a solution, otherwise i would suggest you open also a case.
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Hello Markus.
You are welcome to share the results of this investigation here with other forum users.
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Glad to report that Update did work with new Version 15.0.1.27009.
Doing some more testing but everything seems to work now!
Thanks to support for bugfixing!
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