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cannot restore backups by mounting?

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I cannot restore any backups by mounting a drive?   When I click one of a 100+ backups (most DVD size of 4.3 GB) I only see "This folder is empty."

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Hello Lester ,

thank you for your posting! Where are the archives physically located? When you restore the data using a regular recovery task, are the contents available? 

Hi.  I appreciate your response.  However, the lady giving support was so bad, I just gave up on Acronis and I am using EaseUS.

 

Thanks.

 

Lester

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Hello Lester ,

I'm sorry to hear about that. Would you mind sharing the ticket ID, if you still have it, so that we can look into the situation and see that could have been done better\have some training for the employee? Are there any open tickets you need prioritization with? 

Ekaterina:

 

Hi.  That was ticket id7897.

 

Lester