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I would like to raise a complain about the quality of a support service.

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I would like to raise a complain about the quality of a support service.

The case 05940222 ( open form Jun 17)  has been assigned a severely level B and according to Acronis SLA should be :

                           Sev. B

Respond time ≤ 4   hours

                Target Temporary solutoin  ≤ 2   days

  Permanent resolution  20 business days

Takin into consideration the time waisted and case iterations – support has no idea what causing the problem.

This is unacceptable for a corporate users.

 

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Worth mentioning, for a general auditory, the issue is affecting a possibility to create a  production SQL  database backups.

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