Acronis Cyber Protect unattended installation issue

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Commentaires: 10

I’m currently trying to make it work unattended installation with msiexec like that : 

msiexec /i "D:\Acronis\BackupClient64.msi" /qn /l*v "D:\Logslog.txt" TRANSFORMS="D:\Acronis\BackupClient64.msi.mst"

I generated the files for the installation with the full offline Acronis package « Cyber_Protection_Agent_for_Windows_x64 »

Unfortunatelly I the installation failed every time that I started the command.

Here the end of the logs. I’ve also attached the full log file.

I created a case -> here is the case number : 04840681

Logs details :

MSI (s) (0C:48) [10:04:09:811]: Note: 1: 1708

MSI (s) (0C:48) [10:04:09:811]: Note: 1: 2205 2:  3: Error

MSI (s) (0C:48) [10:04:09:811]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708

MSI (s) (0C:48) [10:04:09:811]: Note: 1: 2205 2:  3: Error

MSI (s) (0C:48) [10:04:09:811]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (0C:48) [10:04:09:811]: Produit : Cyber Protect Agent -- L’installation a échoué.

 

MSI (s) (0C:48) [10:04:09:811]: Windows Installer a installé le produit. Nom du produit : Cyber Protect Agent. Version du produit : 15.0.26473. Langue du produit : 0. Fabricant : Acronis. Réussite de l’installation ou état d’erreur : 1603.

 

MSI (s) (0C:48) [10:04:09:827]: Attempting to delete file C:\windows\Installer\eccdc6d.mst

MSI (s) (0C:48) [10:04:09:827]: Unable to delete the file. LastError = 32

MSI (s) (0C:48) [10:04:09:827]: Deferring clean up of packages/files, if any exist

MSI (s) (0C:48) [10:04:09:843]: Attempting to delete file C:\windows\Installer\eccdc6d.mst

MSI (s) (0C:48) [10:04:09:843]: MainEngineThread is returning 1603

MSI (s) (0C:20) [10:04:09:843]: No System Restore sequence number for this installation.

=== Fin de l’écriture dans le journal : 17/03/2021  10:04:09 ===

MSI (s) (0C:20) [10:04:09:843]: User policy value 'DisableRollback' is 0

MSI (s) (0C:20) [10:04:09:843]: Machine policy value 'DisableRollback' is 0

MSI (s) (0C:20) [10:04:09:843]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (0C:20) [10:04:09:843]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (0C:20) [10:04:09:843]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (0C:20) [10:04:09:843]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (s) (0C:20) [10:04:09:843]: Destroying RemoteAPI object.

MSI (s) (0C:6C) [10:04:09:843]: Custom Action Manager thread ending.

MSI (c) (7C:20) [10:04:09:843]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

MSI (c) (7C:20) [10:04:09:843]: MainEngineThread is returning 1603

=== Verbose logging stopped: 17/03/2021  10:04:09 ===

 

PS : I also tried this tool : Acronis Cyber Protect, Acronis Cyber Backup: Cleanup Utility | Knowledge Base

But nothing changed -> still having the same issue

 

Fichier attaché Taille
Logslog.txt 1.46 Mo
mer 17/03/2021 - 09:04
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 9
Commentaires: 49

Hello Adrien, 

I can see that the case you have mentioned is marked as resolved. Please let me know if you still need assistance in regards to this.

mar 23/03/2021 - 07:50
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