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Cloud Backup can not be deleted

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We are trying to delete a cloud backup from an inactiv User, but it cannot be deleted.

This error message appears:

The Delete Backups activity failed. You are trying to delete an archive that has already been deleted. The list of archives is probably out of date. Press 'Update Depot' to display the current archive list.

 

Can an Acronis admin please contact us and delete this backup or tell us how we can solve this error.

thx for the support.

 

 

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Commentaires: 1727

Hello!

That error appears when the vault is outdated and you try to delete a backup that doesn't exist anymore.

Please refer to the following KB and apply the solutions: https://kb.acronis.com/content/69849

To know what backups exist for real in the cloud you can check the Web Restore panel, the information there is more accurate. Please refer to https://kb.acronis.com/content/60087

Feel free to contact if you have any questions.

Best regards.