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Linux system freeze on every backup

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Hello,

we have 12 Linux VM's at Netcup, all of which we back up with Acronis.
One machine is giving us significant problem here, so we had to disable Acronis for now.

Namely, every time we try to make a file & folder backup, the VM freezes, our monitoring systems report that it is offline and in the console we see the following picture:
 

We have already updated the system, rebooted, reinstalled Acronis several times, however, the error comes again and again.

I can't find anything specific in the KB about this, does anyone have a tip for me.
Here is some more information about the server

  1. Kernel:  Linux XXX 5.10.0-18-amd64 #1 SMP Debian 5.10.140-1 (2022-09-02) x86_64 GNU/Linux
  2. Memory Size: 16 GB
  3. CPU: AMD EPYC 7702P 64-Core Processor
  4. fs.inotify.max_user_watches = 8192
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Dear Malte Kiefer,
Thank you for reaching out. We have forwarded your question to a dedicated support engineer who will review and respond soon.

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Contributions: 9
Commentaires: 49

Hi Malte. 

In order to troubleshoot the stuck backup, please use https://kb.acronis.com/content/45992

If the issue persists - please open a case with our support team and provide the information as described in - https://kb.acronis.com/content/45992 

Thank you for your time.