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Synology Agent Issue

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Hi,

 

On one of my NAS I am having a problem installing the new ACRONIS agent for synology.

Once the agent is uploaded, I run the installation command:
sudo /var/packages/CyberProtectAgent/target/install/install

After running this command it is supposed to ask me for registration information in the console. Instead, it always gives me the message that tells me I need to run the command to install the agent.

Can you guide me in resolving this problem?

Thanks in advance.

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Hello! Welcome to the forum!

Could you please provide us with more details?

Are you installing the real agent or creating a dock container as per: https://kb.acronis.com/content/62826

Because both procedures are different. Did you tried to trigger the registration manually according to the KB I provided above? If not please try that.

If the issue persists, please contact our support providing the machine logs: https://kb.acronis.com/content/8153

Best regards!