backup will not complete
acronis cyber protect home office, build 40338
The backup of the system drive c: will not be completed. For example, a time of 2 hours is displayed, after these 2 hours the message "less than 1 minute" appears - but this message then remains for hours. Today I left the PC running. After 6 hours the same message is still there and the backup is not complete.
When I run the Stop command, the app.buisy display spins endlessly. The process must be aborted "forcibly".
Observations:
1. When I look in the backup destination's directory, the file is actually being written to continuously - for the whole 6 hours.
2. However, the incomplete backup can still be opened and files can be restored from it.
The problem seems to be in the Acronis database. The backup is not saved. After restarting Acronis, the same backup is immediately executed again - of course with the same error at the end.
I deleted the backup from the Acronis database and set it up from scratch. The error repeats itself.
I've already found a few people on the internet reporting similar errors. However, I haven't found a solution anywhere. Can anyone help?
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Icewater, I would suggest trying the Repair actions shown in the KB below.
KB 60915: Acronis Cyber Protect Home Office, Acronis True Image: repairing program settings
If you are still seeing an issue, then please do open a Support ticket direct with Acronis.
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Thank you for the answers. This week I'm on a conferenz. Will see, what I can do next weekend. Thanks
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Unusual! After not being able to make a backup for two weeks, Acronis has now healed itself. How is that possible? The backup of the system drive works normally again without me changing anything. Well, there are always IT secrets. Unfortunately I cannot offer a solution.
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The logs for the failed backup tasks may shed some light on what the issue was?
Download a copy of the MVP Assistant log viewer tool and use this to look at the logs to see if they show any issues during the operation process?
The latest version of the new log viewer tool is at the link below.
MVP Assistant - New 2.0 with Rescue Media Builder (New Version 2.7.3)
If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.
If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.
Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant, i.e. Media Builder.
The Schedule2 log contains information related to scheduled task but is one of the more difficult logs to read / work through.
The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.
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