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Did True Image For CRUCIAL Wrecked My SSD ?

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hi, i've been using True Image for Crucial for over a year - cloning to the same SSD every week or two...........never had a problem till last week when the cloning process took a long time but never completed.........

when i tried again..........halfway through the cloning - i was asked to restart the PC and when i did that, the cloning process didn't continue/resume...........i then tried again and the below messages were displayed............

 

''Your PC needs to be repaired''

''A required device isn't connected or can't be accessed''

''Error code - 0xc000000e''

''You'll need to use recovery tools. If you don't have any installation media, contact your PC manufacturer''

-------------------------------------------------------------------------------

''Press Enter to try again''

''Press F1 to enter Recovery Environment''

''Press F8 for Startup Settings''

''Press ESC for UEFI Firmware Settings''

 

i then tried ''Disk Management'' and the clone SSD (Disk 1) showed 232GB unallocated........please see the screenshot i took...........i was able to assign a Drive letter to it previously but now it's unallocated......

## so is there a problem with the SSD............or should i uninstall Acronis and then download and re-install again, then try again ?

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See KB 2201: Support for OEM Versions of Acronis Products which applies to all OEM versions of ATI supplied with hardware purchases.

Your screen image doesn't show that your failed clone has done any damage to your SSD other than having not completed the clone operation by creating the OS and Recovery partitions.

The screen image looks to imply that you may have 3 identical copies of the Windows OS drive, i.e. Disk 0 as the original, and Disks 1 and 2 as cloned copies.  Booting your system with such clones attached could potentially cause a disk signature crash which in turn could cause any of these drives to become corrupted.

I doubt that you need to reinstall Acronis for WD.

Acronis normally asks for a restart when cloning because it cannot lock the destination drive and thus the restart is needed to complete the operation.  The downside of doing the restart is that it boots the PC into a small, temporary Linux based environment which has a number of known limitations which can prevent the internal drives from being shown or found correctly.

The recommended method of cloning any OS drive is to create the 'Simple' WinPE version of bootable rescue media and use this to boot the PC and perform the clone.

Steve Smith wrote:

See KB 2201: Support for OEM Versions of Acronis Products which applies to all OEM versions of ATI supplied with hardware purchases.

Your screen image doesn't show that your failed clone has done any damage to your SSD other than having not completed the clone operation by creating the OS and Recovery partitions.

The screen image looks to imply that you may have 3 identical copies of the Windows OS drive, i.e. Disk 0 as the original, and Disks 1 and 2 as cloned copies.  Booting your system with such clones attached could potentially cause a disk signature crash which in turn could cause any of these drives to become corrupted.

I doubt that you need to reinstall Acronis for WD.

Acronis normally asks for a restart when cloning because it cannot lock the destination drive and thus the restart is needed to complete the operation.  The downside of doing the restart is that it boots the PC into a small, temporary Linux based environment which has a number of known limitations which can prevent the internal drives from being shown or found correctly.

The recommended method of cloning any OS drive is to create the 'Simple' WinPE version of bootable rescue media and use this to boot the PC and perform the clone.

 

 

 thanks for the reply............i normally attach only the 1 clone SSD to the pc for the cloning using USB to SATA connector........actually that's the only time i was asked to restart the pc........

so should i use Crucial's Secure Erase to erase the clone SSD to get rid of the ''unallocated'' partition..........and then try cloning to it again ?

 

many thanks again indeed

so should i use Crucial's Secure Erase to erase the clone SSD to get rid of the ''unallocated'' partition..........and then try cloning to it again ?

Just use the Tools > All tools > Add new disk option to prepare the clone SSD.

Note: look at the source SSD for the partition scheme it uses, i.e. (Basic GPT is expected for a UEFI boot system), then select GPT in the Initialisation options for the clone SSD to match that of the source SSD.

Steve Smith wrote:

so should i use Crucial's Secure Erase to erase the clone SSD to get rid of the ''unallocated'' partition..........and then try cloning to it again ?

Just use the Tools > All tools > Add new disk option to prepare the clone SSD.

Note: look at the source SSD for the partition scheme it uses, i.e. (Basic GPT is expected for a UEFI boot system), then select GPT in the Initialisation options for the clone SSD to match that of the source SSD.

many thanks for the reply.............so even though my clone SSD has been cloned before and now has ''Unallocated partition''........this method suggested by you will allow it to be cloned successfully again ? 

many thanks for the reply.............so even though my clone SSD has been cloned before and now has ''Unallocated partition''........this method suggested by you will allow it to be cloned successfully again ? 

Yes, because you are then treating the SSD as if it were a totally new drive that hasn't been used previously.

Note: you could do the same 'preparation' using any partition manager application or using Windows Disk Management or from an Administrator command prompt window, but using the 'Add new disk' tool should be as safe if not safer than doing so.

Steve Smith wrote:

so should i use Crucial's Secure Erase to erase the clone SSD to get rid of the ''unallocated'' partition..........and then try cloning to it again ?

Just use the Tools > All tools > Add new disk option to prepare the clone SSD.

Note: look at the source SSD for the partition scheme it uses, i.e. (Basic GPT is expected for a UEFI boot system), then select GPT in the Initialisation options for the clone SSD to match that of the source SSD.

 

 

many many thanks indeed.............i managed to clone the SSD again...........thanks again