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Newbie help needed! Not sure whether I can restore data backup to new computer

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Hi all, and sorry to sound so thick.

I've just bought a new PC. I knew I was getting it and so backed up the data on my old PC to an external drive with what is now Acronis Cyber Protect Home Office.

I'm now thinking that maybe I should have simply copied the files over to the external drive, as I can't work out a way to get the backup from the external drive to the new PC. Had they simply been copied files rather than a backup then I could presumably have just copied them across.

Can anybody please help me with this? I still have the old PC and so I know I could dismantle the new one and reinstate the old one and do it all again, but there's limited space here and I don't have room for them both to run at once and so that seems like a horrible faff. I'm hoping there might be some way round it.

A further complication is that I'd forgotten that the Acronis product only covers one PC, and so to install it on the new one I had to 'forget' the old one.

Can anybody please help, even if it's just to tell me that it's impossible?

Many thanks for any help!

0 Users found this helpful

Shirley, which files have you included in your data backup from the old PC?

You should only restore actual user data from the backup to your new PC, and not attempt to restore the contents of the C:\Program Files, ProgramData, or Users folders other than your personal data such as documents, music, pictures etc.

If you have installed ACPHO on the new PC, then you should be able access the files & folders in the backup image directly in Explorer by double-clicking on the .tib or .tibx backup file to open it.

See KB 69491: Acronis Cyber Protect Home Office: how to restore files from a backup (Windows) and scroll down the page to 'How to restore files in File Explorer' which you should find easier to use if only wanting to recover some files, allowing you to use normal Copy & Paste commands.