Aller au contenu principal

True Image 2021 is very slow, very unresponsive.

Thread needs solution

Hello,

 

I couldn't find the forum for 2021 so I'm posting here a 2020.

 

I have version 2021, Build 39216 installed and the app is very slow in responding title bar of the main window always shows, "Not Responding". I haven't run the app in months, everything is running in the background. OS is Windows 10 with all the latest patches installed. 

 

Any idea of what's going on here?

 

Thanks,

 

Patrick

0 Users found this helpful

Patrick, sorry but impossible to guess why you are seem slow performance just based on your comments above?

ATI 2021 should be run from an Administrator account, should be whitelisted to any antivirus / security applications active on the PC.

Performance will also depend on what options you have active for ATI 2021, i.e. do you have Acronis Active Protection enabled, do you have a subscription to use the new Cyber Protection feature?

Beyond the above, then perhaps doing a Repair install of ATI 2021 would be worth trying as a first action.  KB 60915: Acronis True Image: repairing program settings - has details.