ADD11H Build #2121 will not run - "Disk Director Management Console has stopped working"
I just installed ADD11H Build #2121 on a Dell Studio XPS desktop running Windows 7 Home Premium 64 Bit, and it will not run. I get the message "Disk Director Management Console has stopped working." See attached jpg. I am trying to use ADD to partition my 1 TB drive.
I un-installed ADD and re-installed it, but it didn't help. I am not running any other Acronis product.
Please help.
Hi Colin,
I have the same/similar problem: I'm installing a brand new Dell w/ Windows 7 Prof. 64 and installed Disk Director 11 (latest software downloaded). DD started fine, when I tried resizing the C drive it proceeded as if OK. During the reboot, the screen showed DD 11 and version, then it resorted to the Windows 7 desktop with nothing happening. When clicking on the DD icon on the desktop, the same type of error msg came on: Disk Director 11 Management Console has stopped working...
Following your advice, I do not see Acronis Mgt Machine Services on the list. I don't see an option to manually add it (nor do I remember this as a valid procedure in XP)...
I'm an old user of Acronis True Image and a (non-Acronis) Disk Partition program and am quite familiar with these operations. Again, the initial operation appeared to be going well, but the program seem to have crashed afterwords.
Any suggestions?
Many Thanks,
Jordan
Jordan,
Have you tried a repair install?
Do you still have a copy of TIH installed if so what build?
Colin,
Thanks for replying!
Haven't tried repair install. Do I do this from Windows or from the Acronis CD?
Pardon my ignorance, but what's TIH? This may answer your question: This is a brand new PC with no programs other than the ones installed by Dell - no Acronis products or 3rd party disk management utilities that I know of.
Many Thanks!
Jordan
TIH = True Image Home.
OK if TIH isn't installed then you can't possibly be having a conflict on installation of DD11.
To run the repair install just run the DD11 installer again, it should display a repair option, if it doens't then the install was corrupted in the first place in which case a complete re-install would eb required.
Hmm. The DD install panel has no Repair option that I can see. It has Update, Install, Guide and Tech Support. Looking further, the DD directories on the original CD don't have this option either - they might of course have a specific exec command for it, buried somewhere... Lastly, from what I'm discovering (being totally new to Win7), when you go to Control Panel, Programs - DD's only option is to Uninstall... No repair option is offered.
Again, it's the CD's Install panel that I'm looking at and not seeing a repair option - I don't believe it's coming from the installed program: I access it directly from the CD which came in a sealed box directly from Amazon.com. Unless I'm missing something obvious here...
Thanks again,
J
Jordan,
Can you clarify, are you using the installer downloaded from your account or a retail CD version of DD11?
Sorry if I wasn't clear: everything is from the retail CD. And, I also selected the option to update online via same installer.
Jordan,
Download the version from your account and see if that makes any difference. The boxed versions are often out of date and from posts on this forum sometimes behave differently to the download version.
By the way, the service appears as MMS in Services
Colin,
Actually, I just did all that-figuring that that's what you meant: I installed the downloaded version as a repair (after having successfully updated online the retail version). After the repair, I tried accessing the program and the same happened. Not able to even open it fully. Also, just before tryhing this, I updated Win7 fully. No idea what I can try next.
Thanks again,
Jordan
Colin,
Update: As mentioned, I did a complete update of Windows and installed and updated MS Office 2003. I tested to see that Word works, and it did. Newly installed Firefox (and pre-installed IE8) also work. So it appears that the Windows7 install is OK.
I completely removed DD11 and reinstalled (the current downloaded version). I proceeded to set up a shrinking the C drive, and again the program didn't come back after the PC rebooted. When I tried to access it, the same err msg returned. I then did a repair of this install, but it, too, resulted in exactly the same.
Of course, I'm very disappointed. I loved using True Image, and still do, on an old PC and was looking forward to setting up this new PC with DD11. I opened a support ticket - and hope they're faster than they used to be a few years back...
Would appreciate any further thoughts or suggestions you might have on this.
Many Thanks,
Jordan
Jordan,
My mistake, what you should be looking for with DD11 is DMS which is Acronis Disk Management Services which in turn runs MMS.
Check again that you have this entry, that it is set to automatic and is started. Also check that logs on as Acronis User Agent or as it actually should as Local System Account. I think the 2 in mine is because ABR10 also uses MMS and logs on as Acronis User Agent, so your entry may be different.
If it is there but not running and refuses to start when you click on starts, change to the Log On tab and change the account that allows it to start to your own Windows Account with your log on and password. This may then allow you to start the service and then your error message will go away.
Note though that if you have installed DD11 for All Users, and you have multiple users on your PC only you will be able to run DD11.
Colin,
Thanks again for your extensive reply!
So, here we are: There was no DMS to be found either. SO, again, I did the following:
1. Uninstalled and reinstalled the program
2. Started DD11 and observed that the start up screen came on normally - the Actions and Tools screen showing Disk1, etc.
3. I did not run the program, knowing what it does when I do...
4. While it was in a 'started' mode, I looked under Services, following your detailed example, above: No DMS and also no MMS. Furthermore, I'm observing your image and see 7 Acronis services present -- I realize some might be from other Acronis programs -- BUT, the only one showing on my screen is Acronis OS Selector activator. I expected *some service* of DD11... My impression, therefore, is that the program didn't install itself properly, as evidenced by the err msg.
FYI, in all instances, I installed the program for all users, and I did a Complete Install (not Custom). And I believe I was successful disabling all Win7 x64 security/firewall features, which basically should allow DD11 to do it's thing.
Is there a more controlled way of installing - so that one can observe/control the parts of the program that are actually installed?
Thanks again!
Jordan
Hello! Jordan!
I have the same problem! Yesterday I received my new Dell Studio XPS 8100 PC with Windows 7 Home Premium 64 Bit as operating system which was installed by Dell. There was only one huge partition on the harddisk so I bought Disk Director 11 Home. I opened the programm,shrinked the existing partition and devided the free space into 6 smaller partitions. To continue with the process it was necessary to restart the PC. The PC restarted and Windows 7 was loaded.
Thde result was: There was still only one huge partition on the harddisk. So I started Disk Director 11 again, but a message occured: "Disk Director 11 management console doesn't work any more". I have reinstalled the programm several times, always with the same result!
I contacted the technical support but this problem isn't solved yet. I paid 30 Euro for a program I can't use!
CU
Stefan
As Colin suggested, I checked in Services.msc. No Acronis Managed Macchine Service - the only service related to Acronis is the Acronis OS Selector Activator. I also disabled Norton Internet Security. No difference.
It looks to me as if DD is crashing as it is trying to read my disk. I never get to the point where it's actually running.
Does anybody know how to read the AcronisInfo.zip file? Looks like the logs indicate a specific error, but I don't find the configuration file that they refer to.
Looks like we now have a small crowd of disgruntled would-be Acronis users -- all using Dell premium equipment and Win7 x64, all unable to use DD11 - in spite of Colin's outstanding help... I hope Acronis will now awake and deliver the expected (official) support service (I filed a support ticket yesterday). I'm eager to complete the installation of a new computer, that's now sitting idle here and is badly needed for work.
Thank you, again.
Jordan
Hello again!
Perhaps I have found a solution how you can use Disk Director 11 home: I started Windows 7 Home Premium in safe mode (therefor press the F8 key at the when the boot process begins). After Windows 7 had been loaded completely in safe mode, I can use Disk Director!
CU
Stefan
I tried Stafan's suggestion of booting into Safe Mode. A very logical suggestion. But it almost blew up in my face. Be VERY careful!
DD ran in safe mode, but when I chcose to execute my partition changes, it required a reboot. Upon the reboot, the repartitioning process seemed to start, then stalled, and I was thrown into an unstable instance of Win7 where my drives could not be identified.
After I recovered from my panic, I went back to Safe Mode and found that my repartitioning had not taken effect at all.
Then, after a normal reboot, I think I'm back where I started. I'm running a checkdisk just to be sure.
How can we escalate this to Acronis tech support - without having to pay yet another $10 for a support call?
Having to switch to safe-mode each time before using DD11 is hardly an acceptable way of running any program. If the program does not work reliably on Windows 7 x64... well, to say the least, it should not be sold as such.
If anybody with more technical knowledge can help, here are a couple of Event Log entries. I don't know how to interpret this information, but it sure looks like a problem that Acronis needs to fix for us.
These are SideBySide errors that can be ignored http://kb.acronis.com/content/16063 , they almost certainly have nothing to do with the crashing console.
There would seem to be a Dell provided driver that is causing the problem if DD11 works when in Windows SAFE mode.
Generating an Acronis report and possibly a Windows NFO file might contain the details of where the problem lies.
If anyone feels like experimenting, one thing that could be tried is in MS Config untick all Dell utilities, reboot see if DD11 works. If it does bring each Dell utility back on one at a time with a reboot inbetween.
Does Dell provide it's own imaging software that is running in the background?
In fact is there any Dell provided software that might lock access to the disk such as defraggers, registry trackers etc?
One last thought what firewall is being used - note that any firewall based on Alvera will cause problems with Acronis products.
Colin,
I'd be happy to try generating the two reports you mention: just how do I do that?
While installing this new PC, I'm running with no Firewall active. BUT, Dell included a 'free' MacAfee Security package with this (and probably the others' PCs - being all of the relatively 'high-end' (a contradiction in terms, when it comes to Dell) 'Studio' line. Would you know whether MacAfee is based on Alvera? If so, I'd be happy to delete it.
Thanks,
Jordan
No, McAfee is McAfee as far as I know. Is there a Mcafee service running? If so, booting into SAFE mode, disabling the service and then rebooting back into normal Windows would soon tell us if that is the problem, I doubt it as I'm sure there must be other McAfee users here who aren't having a problem.
I tried Stafan's suggestion of booting into Safe Mode. A very logical suggestion. But it almost blew up in my face. Be VERY careful!
DD ran in safe mode, but when I chcose to execute my partition changes, it required a reboot. Upon the reboot, the repartitioning process seemed to start, then stalled, and I was thrown into an unstable instance of Win7 where my drives could not be identified.
After I recovered from my panic, I went back to Safe Mode and found that my repartitioning had not taken effect at all.
Then, after a normal reboot, I think I'm back where I started. I'm running a checkdisk just to be sure.
Hello! I resized one of my partitions in Windows safe mode. After that I rebooted my PC in Windows normal mode. My repartitionning had taken effect and Windows 7 was stable!
If you resize your partitions and Disk Director asks for an automatic reboot, there'll sgtill be problems :(
CU
Stefan
Colin,
I attached my Acronisinfo.zip file in my posting of Wed, 2010-12-29 09:25. Is that the Acronis report you're referring to?
What is a Windows NFO file? I'd be glad to post it.
Tom
PS to Stefan: I need to resize my C: partition, so Disk Director requires a reboot. :-(
All:
I know that ADD11 is designed to do the actions you are attempting from within the OS.
However, I have found that downloading the bootable media file from your account, creating a bootable CD and working from that CD (or even a USB drive, but with limited success) is a much more reliable method of managing your drives. This is especially true when working on Dell and HP computers where the OS is customized by Microsoft to the manufacturer's requirements and there is usually a small hidden partition prior to the primary partition that contains Dell or HP specific drivers and .dll's.
The point being that it is always good practice to manage drives or partitions from bootable media, prior to loading the OS, regardless of system or OS used.
BoS
@Tom
NFO files are produced by Windows System Info utility which is off the Accessories\Tools menu. Don't post it here for the moment, just have it ready in case Acronis ask for it.
Any Disk utility program will require Windows to reboot if resizing a partition or moving it is performed on the partition or disk that Windows itself is running from.
For the main system disk operations using the CD version as stated above cuts out many Windows problems. It would still be good to get to the bottom of what Dell file is causing the problem.
I downloaded the bootable media and created a CD from the ISO file.
As it was opening the management console and attempting to read my drive info, it crashed and rebooted the computer. So the problem still exists, even using the CD version. What can that mean? Clearly no Dell drivers loaded this time - could there be something unique in Dell's hardware?
The CD version crashing will be a due to Dell hardware versus Linux drivers as the CD uses Linux as it's OS.
I know for True Image there is a special CD for Dell users available where they are having a problem (though not all Dell users have a problem), whether there is one for Disk Director I'm not sure.
Hopefully Acronis will pop in here soon and have somen further ideas.
Not knowing what motherboard your Dell system is using (most likely an Intel), I will offer this workaround for all systems using ICH10x chipsets:
When running ADD10 (Build 1,2160) from a bootable CD, it can fail to start reporting that it can't find any drives and rebooting the machine. In most cases, this is caused by ADD10's inability to deal correctly with AHCI enabled on ICH10x chipsets.
The "fix" is to enter the BIOS and disabling AHCI prior to booting from the CD media. ADD10 will then boot properly using option 1 and all operations are available.
The knock on this "fix" is that after you have made your changes using ADD10, you MUST remember to enable AHCI in the BIOS before allowing the system to reboot to Windows. Failure to do this will result in Windows falling back to IDE mode on the first reboot. Any attempts to enable AHCI after that will result in BSOD's during Windows boot.
Microsoft's official position is that AHCI can only be installed and enabled during an initial installation of Windows. However, AHCI can be reinstalled, but it is a somewhat complicated process. It is much easier to remember the steps outlined above to avoid the hassle.
BoS
Bytes o' Stuff,
If RAID is enabled, switching controller modes is most likely not possible. Personally, I would use WinPE (or other methods) before trying to switch modes.
You can stop finding solutions yourself.
I have the same dd1 home problems on my Dell xps 7100 win7 ultimate x64 where the mc stopped working after 1st installation.
Acronis tech sent me the text below by email on Dec12, 2010.
<<<<<<<<<<<<
As I understand, your Acronis Disk Director 11 Home (management Console) stopped working right after installation.
I understand the issue and will work on it until complete resolution of it.
There is a known issue in running Acronis Disk Director 11 Home on Dell computers, where DellDock has been installed. Our development team will work on fixing this, however at this point I am not in the position to tell you when it will be fixed. I will continue to manage this case until it's resolved and will keep you informed about progress. Please, take into consideration holiday season, which is upon us; this may delay farther investigation and development.
>>>>>>>>>>>>>
Then on Jan28, 2011 I received a follow-up email.
<<<<<<<<<<<<<<<<<<<
You may remember that I promised to contact you to keep you in the loop on the progress of the investigation of the issue you have with Acronis Disk Director.
Our development team is still working on fixing this, however at this point I am not in the position to tell you when it will be fixed. Please be sure that we will work on this issue till your complete satisfaction.
I will contact you with update in three weeks time to keep you in the loop. Please, accept my apologies for the inconvenience you are experience right now with Acronis software.
>>>>>>>>>>>>>>>>>>>>>>
So the only solution is to just wait for the upgrade !
I am having the same problem, however I am running win7 pro 64 bit on a asus P5Q Deluxe M/B with 4 gigs memory. I have add home and athih 11 installed and working fine. After d/l and starting to install the upgrade I get an management console stopped working and goes no further. When I check the services there is no mention of the management console services .
I can tell you that the problem is not only with Dells. I have an asus mobo desktop computer with win7 ultimate 64. But I also have Adv Backup&Recovery 10 installed. After uninstalling ABR10, DD11 worked. Then I reinstalled ABR10 and DD11 stopped working. I had the same problem with ABR10 and the earlier version of DD10. If I remember, the support person sent a new dll file which fixed the problem.
I have the sense that Acronis can't get their products to work together.
Hope they resolve this problem soon. There is nothing like installing a new product only to have to wait for a fix.
Update to my 2011-02-10 post. There is a definite conflict with DD11 and ABR10. Specifically with DD11 and acronis managed machine server as installed by ABR10. Disable this in services allows DD11 to work and ABR not. Restart the service and it flips the other way.
Codehopper,
This is very strange as far as the latest builds of both are concerned. I have both ABR10 and DD11 Advanced installed.
I wonder if there is something in DD11Ad that isn't in DD11 as far as MMS is concerned, or if perhaps there is something left over in your system of an older build of either of your Acronis products, when there was an incompatibility between DD11 and ABR10.
Have you tried changing the way MMS logs on? In theory this shouldn't need to be touched, but it might be worth trying. Open up MMS in Services.msc, click on the Log On tab, and alter the account from Local System to your account.
Thanks for the reply. Win 7 is new install and only installed ABR10 prior DD11, so there is no old material conflict.
Since ABR10 creates its own login account behind the scene, I don't know what password it uses. Also I don't have a password for windows and I don't think acronis likes that.
In any case what is the next step if the login change doesn't work?
This was my solution to install the d/l-- in win7 pro create a new user account with/p/w reboot log into the new account then d/l with msconfig services(hide m/s services all disabled as well as the startup items disabled. d/l the update again, it should then install properly, then go back to your original account and cancel the new account you made. IT WORKED FOR ME --GOOD LUCK
None of acronis products like working on systems that don't require a log in.
Have new account and changed login for ABR. DD11 will not execute unless ABR managed services is stopped.
There appears to be a conflict between the two products that I cannot resolve. Is there a solution? Thanks
codehopper,
Have you tried changing the MMS log in to your personal Windows log in account?
You may want to try EASEUS Partition Manager. http://www.partition-tool.com/personal.htm It worked for me. The personal version is free! It was recommended in April 2011 issue of Maximum PC.