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Disk Director 12 3270 installation fails with error

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I try to install ADD 12 3270 on my Win 10 machine, and get the error "E0064003: The error was encountered while the installation."

My current version (which works fine, having survived the Win 10 upgrade) is 12 (build 12.0.3223)

Get the same error whether normal user or admin user.

Help!

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Hello Timothy,

I would recommend to remove your previous installation using the installation file of the build 3223. Run the installation file and remove the product. Then clean the %temp% folder and reboot the machine. Re-attempt the installation of 3270.

Thank you,

I am getting the same error, E00640003:  You don't get the dialogue that allows you to uninstall the program due to this error.  The only way to uninstall would be via the control pannel.  Also, where is the %temp% folder located?

Hi James,

This is how you get to the %temp% folder.

Uninstall the old version from the Control Panel and remove the temp folder.

Hope this helps,
Jury.