Getting Disk Director 11 and Advanced Backup 11.5 to happily co-exist
Hi,
This task seems to be a tricky one at best. I've been running Acronis Backup in one form or another for years now. It seems to work well enough. But I got an upgrade to Advanced Backup 11.5 a while back and since upgrading to Windows 10 I noticed that my full backups were not running. This appears to be because by 'System Reserved' partition is too small to perform a VSS backup on.
Okay, simple fix would be to resize this partition so off I go and spend £50 on a copy of Disk Director 11. Simple you would think.
Well, when I come to install it...it won't. It fails to install the Agent and no matter what I try, even going so far as to stop all existing Acronis services it won't install. So I do some searching and find someone who found that un-installing Backup Advanced 11.5, then installing Disk Director 11 and then BAW 11.5 once again fixes the problem.
So I perform these tasks and sure DD 11 installs and so does BAW 11. Except DD will not start because it reports a dependent service either does not exist or is marked for deletion.
Code: 11,337,731(0xAD0003)
LineInfo: 0x90FB8A255B1DF657;
Message: Error: Failed to establish local connection to Acronis Disk Management Service. Make sure that the service is installed and its status is Started.
Code: 196,610(0x30002)
LineInfo: 0x37819FD1E1F7A61A;
Message:
Code: 65,520(0xFFF0)
LineInfo: 0xBD28FDBD64EDB8BC;
Message: The system cannot find the file specified
Several reboots later the problem still exists. However I can run the management console for BAW 11. So I do this and go to create a bootable USB disk with both suites installed. This works and when I get into DD 11 I am told it is working in Demo mode so can't do anything.
All I want to do right now is resize two partitions to enable my VSS backups to run! And yet this flaky Acronis software won't let me! I thought these were problems of the past and yet they have come back to haunt me.
Is there some magic method of getting these two to co-operate with each other? I have tried either order of installation now and neither seems to work. Why is the bootable DD media running in Demo mode? During creation it never even asks me for my license code. BAW media work correctly.
The error message I get when trying to un-install the detected installation of the DD agent is:
Code: 06442537
Line tag: 0x394351065f8e4bad
Message: Installation error.
Suberror
Code: 01603
Line tag: 0xbd28fdbd64edb8bc
Message: Fatal error during installation
Using the installation media I cannot do either a repair or a remove.
My system was stable until this utter junk piece of software, Disk Director 11 "Advanced" was installed.
It looks like I have no choice but to go back to a Restore Point.
Restore point has saved me. I also had to completely remove BAW from my system as it didn't work properly after the restore point was processed. Even the installers Repair option did not work. Laughably the bit it failed on was trying to repair the Backup agent. It failed because it said the agent wasn't able to run. That might have something to do with the fact that the repair operation stops the services and then configures them to Disabled. However it does change them back to automatic and restart them but I guess it doesn't do this fast enough.
I think at this point I would only consider using Acronis ever again because of my existing backups which is a shame as at least that part of the product works properly.
I would dearly love to know how to get these two to co-exist. Perhaps I should log a support call for this before I re-install any of the components?