Guys, i really need help.
i tried to use acronis disk director to make another partition yesterday. But, instead of creaing free space fisrt, i directly created a new partition on C: drive which cause a lot of problems! Right now, i can get into the system; either can i open the C: drive. Every time i try to turn the computer on, the screen was just all black, and only a flinkering point on the left top. i have no idea what had happened to my computer.
If anyone knows how to solve my problem, please let me know. I appriciate your help. My email address is e-mail address removed by Forum Moderator due to security reasons. Please do not post any personal information. We're the public community and not protected from visits of spammers, etc.
thank you.
Hello xiaoran jia and MudCrab!
Thank you for opening the thread regarding the issue!
MudCrab, thank you for your help!
Xiaoran Jia, it's hard to say for sure what went wrong due to the lack of information, but before we proceed with the investigation let's try to bring your system back to working state: please find the OS you're having in the list and follow the respective instructions from this KB article.
In order to investigate the problem we would appreciate if you could provide us with the following information:
- Answers onto MudCrab's questions
- Acronis Report from the machine in question
This information will help us to localise the issue and find an appropriate solution for it. Please kindly contact support directly with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!