Partitions created by DD 10 not found by DD 11
Yesterday, bought upgrade and installed DD 11. Disk configuration unchanged from DD 10 run on day before.
I run with three partitions. I don't create True Image images as backups, I use DD to copy each to an external eSATA hard drive. Next backup schedule, I copy the three again and, when completed successfully, delete the prior three. So DD 10 created three partitions on the eSATA a few days ago.
Started DD 11 and it doesn't find these three partitions. In the Disk column, it calls the eSATA a "super floppy". In the Volumes column, it shows one green stripe under which it says "Local Volume". I've searched with keywords "super floppy" and with "Local Volume" and found nothing of value. I looked in the DD Help Glossary and neither of these terms appear.
I'm clueless. I don't know what to do but revert to DD 10 to get my backup partitions back. Any help appreciated. Thank you.
I did not explicitly uninstall DD 10 since what I bought is called an upgrade. I figured DD 10 had to exist as a basis for the upgrade. There were no squawks from DD 11 about uninstalling DD 10.
Win XP Pro SP3 with all updates applied.
The eSATA drive DOES contain something important. It contains my most recent backups of my three partitions. I'd be flying without a parachute to clean the drive. DD 10 rescue media sees them so I can access them should a restore become necessary. I'm not touching it until this problem is resolved. Thanks for your reply.
Sometimes there can be problems if the older version doesn't uninstall correctly. I don't know if that's the case here. Even though you purchased the upgrade version the older version of DD doesn't need to be installed. The installer will just ask for the serial number of the previous version in addition to the DD 11 serial number.
It may be best to create an Acronis Report file and then contact Acronis Support. They'll probably need it to see why the drive isn't being detected correctly.
Via Control Panel Add or Remove Programs, I removed DD 11. There is no DD 10 in the list. I also removed SnapAPI, whatever that is. I installed DD 11 anew and installed SnapAPI380 anew. Ran DD 11 and same problem remains, "super floppy" with "Local Volume", my backup partitions are not found. I created Acronis Report file and sent it to Acronis Support. I guess we wait to see what Support says.
Want to add information to this thread. Yesterday, I was contacted by Support agent who ran a session via which he took over my PC. He ran Control Panel/Administrative Tools/Computer Management/Disk Management and my three partitions show on this disk. I change drive letters to none on these three partitions as I don't even want to see them in Windows Explorer if the eSATA drive happens to be turned on. He changed one to have a drive letter and it showed in WE, contains the folders it should. He departed the session saying he'd be taking this case to another level.