Cannot see PXE server when booting client from Network

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Beginner
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I have configured my PXE server and deployment server. When I try to boot a client from the network it never sees the deployment/PXE server. The deployment and PXE servers are installed on the same server. I am trying to deploy from one subnet to another. Is this a Multicast issue? If I boot the client with the snap deploy agent I can connect to the deployment server and deploy the image successfully. I'm not sure what the difference is when trying to boot to PXE. Thank You.

mer 03/02/2010 - 20:04
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 843

Hello FireTech,

No worries, I will help you to resolve this issue.

Generally, the one difference between using PXE and CD with our component is that in case of PXE server this component is being uploaded to some kind of "shared" folder, and then target PC just access that folder and boots the component uploaded.

The fact that you are able to perform the same operation successfully by booting the PC from the CD means that issue is related to the network settings and PXE configuration (most probably this is not multicast issue, we will be able to figure it out later).

Let's try to do the following:

Install your PXE server to some PC within the same subnet with the target machine, do the same for OS Deploy Server (they can be installed together). Make sure you're not installing the components to the machine with DHCP server installed.

If this does not help, please clarify the following:

Are there any advanced routers between subnets? Is it possible to capture a network trace logs from them? 

Also, let's capture PCAP logs from PXE machine. Here are the instructions:

On the PC with PXE installed please download the free Wireshark utility, install it and do the following:

  1. Run the installed program from Start -> All Programs -> Wireshark;
  2. Click Capture -> Interfaces... and click the Start button corresponding to the network adapter you are using for your internet connection;
  3. Reproduce the issue without closing the Wireshark application;
  4. Click Capture -> Stop after the issue is reproduced;
  5. Save the captured data by clicking File -> Save as;
  6. Attach the collected log to your answer in this thread so I can analyze it

I'd like to make sure all your queries regarding Acronis products are resolved.
Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Thank you.

lun 08/02/2010 - 06:35
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 14

Hello Alexander,
It seems I have the same problem.
I also noticed that C:\Documents and Settings\All Users\Application Data\Acronis\PXEServer doen't contain a 'Bootmenu' directory!
Included: pcap log (rename to test1.pcap)

I hope you can help me with this.
Thanks a lot!

Fichier attaché Taille
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mar 11/05/2010 - 20:46
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Contributions: 24
Commentaires: 3268

Hello Dirk!

Thank you for finding time to report about the issue, we really appreciate it.

This issue is important for us, so we prefer to have all the information stored in one place. So since I've already addressed your request in another thread, feel free to leave your feedback or comments there!

Thank you for understanding.

mer 12/05/2010 - 15:45