License keys issues

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi;

I have a couple of issues with the licensing in my version of SnapDeploy.

I cannot remove the trial keys for SnapDeploy and Universal Deploy. In addition, having installed our key for 150 SnapDeploy licenses, the License Manager displays only 1 available of 1, with none used. Since the trial key was for 5 licenses, I assume I should be seeing a '150' somewhere.

I have attempted an uninstall and reinstall of all Acronis modules, to no avail.

Does Acronis talk back to a central server when adding/removing keys? I'm behind a rather industrial firewall here, and it's one of the few things I can think of that might be affecting any communications. Standard web traffic goes through a proxy.

mar 15/03/2011 - 00:15
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Stephen,

Thank you for posting and welcome to our forum. I will certainly help you with resolving this issue.

Trial keys cannot be removed from the Acronis Snap Deploy 3 License Server, the program was designed this way and I am very sorry for any inconvenience.

I found 1 Acronis Snap Deploy 3 license registered in your Acronis account, it is possible this is the one you have added to the License server. I have also found about 150 licenses not registered to your account, these are the ones you will have to add to the license server. The Acronis Snap Deploy 3 License server is a standalone utility, it does not communicate with our servers in any way.

I am going to follow-up with a private message and send you a text file with the keys that you are missing. I would really appreciate if you could register them in your Acronis web-account or let me do that for you. This way, you will always have access to them and be able to download all the updates.

If you need additional help, please let me know.

Thank you.

mar 15/03/2011 - 08:43
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