Processing, Please Wait
I'm trying to deploy a image across the network. I have installed and configured the pxe server and also the deploy management console. When going through on a machine i can connect to the pxe server i can select the ip where the deploy server is located but then it just stops and says processing please wait. It freezes here and does nothing else. Please Help!!
I too am having this issue. I am able to boot Snap Deploy successfully on a number of different systems, but on Asus Eee 1005HAB laptops it hangs at "Processing, please wait..."
I'm runing build 3329. I've tried the PXELinux boot, but it gives me the same error.
Please help, I'm on a deadline to get these done.
I discovered that I'm able to boot to the Stand-alone Utility off of a USB Flash Drive (these laptops have no CD drive), and image off an external HD, but am still not able to boot to Snap Deploy off any of them.
This makes it a rather laborious process since I only have 2 HDs big enough for my image, but a lot of laptops to go through.
Dear Dustin!
Thank you for joining us on Forum, it's nice to have you with us. I will be happy to help you.
I'm awfully sorry for the procrastination with the reply. Unfortunately we cannot provide Customers with immediate assistance in case of emergency, and in such cases we suggest to contact our Support directly - this may reduce the resolution time greatly. I've found no support record opened by you, so I assume you still didn't receive any assistance. I'm terribly sorry for this inconvenience and will send you the PXE update via Private message shortly. Please kindly follow the instructions mentioned and see whether the issue persists.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
I am having the same issue with a Vostro 230 could you please send me the update instructions.
Thank You
Hello Steve,
Thank you for your post. I will definitely assist you.
I will provide you with the instructions in a few minutes via a private message.
Please let me know if you have additional questions.
Thank you.
I have the same problem on my HP probook 6550b and fujitsu laptop. Can you provide me also with the update instuction?
Thank You
Hello j van rijswijk,
Thank you for finding time to report about the issue on Forum. I understand your concern, and will do my best to help you.
In order to provide you with the correct instructions we need to know the product version you're using. Acronis Snap Deploy 3 solution for the issue differs from the solution for Acronis Backup and Recovery. I would like avoid possible inconveniences, and would appreciate if you could specify me via Private message the full name of the product you're using, and its license.
This information will help me to find the solution that will match your product architecture and language.
Thank you!
Hi Anton, I have the same model and problem about the "Processing...please wait". I have the Vostro 230 model too, Thanks
Hello Dino,
Thank you for finding time to leave a comment and report about the issue. I will be glad to send you the latest bootable components with the instructions via Private Message.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
Hello,
I too am having this issue on an Asus eee 1215n. I am using the latest version of Snap Deploy 3 downloaded from your website. Can you please contact me regarding the latest bootable components and instructions?
Thanks,
Chris
Hello Chris,
Thank you for your message. I will do my best to assist you with this issue.
I would really appreciate if you could contact our Support team with this report so that we can investigate this issue.
I apologize for the inconvenience and if you have additional questions please let me know.
Thank you.
Hello Yana
My Asus K52F laptop seems not to recognize the NIC JMicron JMC25x Gigabit Ethernet Controller.
It keeps saying "Processing, please wait..." after I start Snap Deploy.
Is this a driver issue? I hope you can help me with this.
Thank you
Dirk
Hello Dirk!
Thank you for reporting about the issue. I will surely be glad to assist you.
Currently the latest build of Acronis Snap Deploy 3 contains the latest drivers. Thus please make sure that you have the latest build installed (#3470).
Should you have the most recent update, and the issue remain, we will need additional diagnostic information. Please gather Acronis Linux Report, submit a case with the information attached, and let us know its number.
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
Hello Yana!
I followed your advise to upgrade my software to the newest versions.
THANKS A LOT!!!
All works fine now, once again you solved my problem very quickly and accurately.
Greetings
Dirk
I'm trying to deploy a image across the network. I have installed and configured the pxe server and also the deploy management console. When going through on a machine i can connect to the pxe server i can select the ip where the deploy server is located but then it just stops and says processing please wait. It freezes here and does nothing else. Please Help!!
I have the same issue when trying to load the Snap Deploy Management Console from bootable media on a brand new Dell Optiplex 790.
Hello I have the same issue with a new Lenovo T420 Laptop. I have upgraded to build 3470 and still doesn't work.
If possible could Acronis post me the fix as well please.
Hello Keith and Wayne,
Thank you for your messages. I will do my best to assist you.
If the latest build of ASD3 3470 does not resolve the issue, please collect this report and contact our Support team so that we can investigate and resolve this problem.
Please let me know if you have additional questions.
Thank you.
Hello, I too am getting this same message when trying to deploy an image. I have a Lenovo ThinkPad T420 and using ASD build 3183. Any assistance would be great. Thanks.
Hello Joe,
Thank you for your post and welcome to the forum. I will definitely help you with resolving this issue.
Please update Acronis Snap Deploy 3 to the latest build including the bootable media and PXE components.
Just in case the issue persists please collect this report and contact our Support team directly so that we can assist you further.
Let me know if you have additional questions.
Thank you.
Now I have the same problem with my Asus K53E.
The Atheros AR8151 NIC is not supported.
Can you please provide me with a version of Acronis Bootable Media that has the fix?
Thanks a lot!
Hello Dirk,
Thank you for your comment. I will definitely help you with this issue.
I would recommend to update Acronis Snap Deploy 3 to the latest build, please make sure you have updated the bootable media and the PXE Server components as well (please check pages 38 and 42 from our user guide) and if you are still having this problem please do the following:
1. Collect the following report from the bootable media.
2. Contact our Support team directly so that we can assist you with this issue.
Please let me know if you have additional questions.
Thank you.
Hello Anton
I upgraded to the latest build (3501), without succes.
The network interface is not recognized.
Thank you.
Hello Anton
In KB 17511 I read: Acronis Snap Deploy 3 Does Not Detect Atheros AR8151 NIC
Solution: Please contact Acronis Customer Central to be provided with a version of Acronis Bootable Media that has the fix.
Greetings
Dirk
Hello Dirk,
Thank you for your comments!
This problem has actually been fixed in the latest build, we have requested the update for the KB article to contain this information.
If you still experience this issue after the update, it will require investigation. Can you send us the report, requested by Anton in this comment?
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
I created a sysinfo.txt file - see attachment.
Dear Dirk,
Thank you for the information provided, I really appreciate it.
I've carefully checked the log, and here's what we have:
The problem was resolved with Atheros NIC, which ID is 1969:1073, when your NIC, according to the sysinfo is 1969:1083, that's a different NIC from the one we've tested the issue with. I've contacted the Development team regarding the issue, so here's the plan:
I'm going to provide you with the unreleased custom build, which is reported to contain the needed drivers, via PM. You will proceed with the full update of the software and check if the issue remains. Should it be present, regather Acronis Linux Report, screenshots of the issue if possible and Acronis Info from the machine hosting OS Deploy Server or Management Console.
Let me know if you have any questions, I will be glad to address them.
Thank you.
Hello Yana
I've installed the update. Now the program works fine, the NIC is recognized.
Once again your assistance was great.
THANK YOU!!!
Hello Yana
Now that the problem with the unknown NIC is solved -which is great!- I have a new one: the deployment AND the creation of images have both become extremely SLOW after I updated it with the build you provided me. Not only the new machine deploys very slowly (it took me more than 3 houres to deploy an image of 6 GB), but now I experience the same lack of speed with 'old' machines too, that in the past needed only 15 minutes to complete a deployment. I did the test in exactly the same circumstances as when everyting still went fine.
I hope you have a solution for this also...
Yours sincerely
Dirk
Delete message