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Sad lack of drivers

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Updated to Snap Deploy 5.0.1.1660 in the hopes of being able to image the DELL Lattitude 7000 series laptops and the DELL T3600 series desktops, but the NIC drivers are missing, so I can PXE boot to the server, but the pc's never show up on the Machines page. It would be nice if either Acronis could include the drivers in their updates or allow users to update the drivers so that all operations don't grind to a halt while we struggle with workarounds while waiting for a response from technical support.

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Hello,

Same issue here. We are trying to image a Dell Latitude 7470 with this hardware:

Intel I219-LM, Driver Version12.13.17.4

We can PXE boot, but we cannot deploy.

In the past, Acronis has supplied a new build to forum members via private message. Is this something we can do again? Or possibly push an updated official build? Dell rapidly refreshes the Latitude line, and since we are a smaller shop that buys on an as-needed basis we end up with a handful of each revision.

Any thoughs, Acronis?

Thank you,

It sounds like there is a v1662 out there that the engineers have given to others.  I just posted to another user with similar issues on the HP Elite so perhaps it will help you get the update as well.

https://forum.acronis.com/forum/116728#comment-356704

For what it's worth, I have gotten around the NIC driver issue by using generic USB 3.0 to ethernet adapters and they work wonderfully if you have physical access to attach them for deployment.  With a good image, I often use these and the stand-a-lone utility from the offline bootable media and can grab an image from any network share this way and it keeps things relatively simple.  

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Hello all,

Please contact me in PM, I will send you a link to the build 1662.

Thank you,

Hi Bobbo_3C0X1,

Ahhhh, thank you for the suggestion. In hindsight, I do have to wonder why I didn't think of that :)

I'll get some adapters in and give it a shot. Seems we always run into at least one issue with NIC hardware per new Acronis major build, so this solution may help keep us working steadily through their patch schedule.

Thank you,

Brian, glad to help provide an alternative solution.  They're life savers for us as the drivers for them keep working regardless of the changes to new hardware/systems and Acronis.  Plus, if you end up with any tablets that don't have a built in NIC (surface Pro, or just about any budget Windows tablet out there), these come in handy too.  The funny thing is, the default Linux drivers in Acronis pick them up right away, but the Windows PE (even when created with Windows 10 ADK) require the drivers to be injected separtely.  So, even Windows doesn't have all of the necessary drivers by default sometimes.