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Acronis Startup Recovery Manager and error 'W00100021 Failed to ...'

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hello (first time on this forum),

Bought Acronis True IMage 2016. Activating 'Acronis Stratup Recovery Manager' seemed a good idee. Didn't like that it showed up (push F11 if je want to...) all the time with boot-up; other programms do the execution of f11 different. Deactivated it. Got error 'W00100021 Failed to count snapshot manager volume' on bootup. Goodn't find a solution for this problem on the net. Reinstalled Acronis. All seemed well, although.

Normally a logo shows shortly with bootup, fluently. Now, this process stammers a bit. QUESTION 1: Acronis must have installed, on a hidden partion?, the afore mentioned stand alone help-program Acronis Recovery Manager. Is it still present, even after my removal of Acronis, and therefore produces the stammer because it still goes through his own proces before Win10 starts up normally? QUESTION 2: is there a patch for the W00100021 ... error?

thanks Theodosius Asus

 

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Sounds like leftovers from the uninstall of the application.  You might try the cleanup tool that can be found at the link below.  Follow all instruction in the provided link.

 

https://kb.acronis.com/content/48668

thanks Enchanted for your quick reply,

Will try to extra clean again.

Any idea if there is such a hidden partition or file?

Any news about error: 'W00100021 Failed to count snapshot manager volume'

theodosius

 

The ASRM modifies the boot partition when implemented to allow for the F11 option at boot up.  This is why many MVP's here do not recommend the use of the feature.  It can result in the system becoming non bootable because of this modification.

Your cleanup of the old installation should clear up the snapshot manager problem.

thank again Enchantech,

Will live with the current situation.

theodosius Acronis

I, too, have this error message at Windows 10 bootup. I have downloaded and run the Acronis cleanup application, but it makes no difference - the error message is still there. Does anyone know a solution?

I am using the full licenced version of Acronis True Image 2016 and I find it incredible that Acronis are just leaving us all hanging like this. They also want to charge for support to sort it out, which is just blackmail as far as I'm concerned.

I have used Acronis for years, but have now decided to have nothing more to do with a company that behaves in this way.

If the program modifies the bootup sequence to enable the F11 option, then it should have a way of reversing the modifications properly when the F11 option is de-activated. Is this too difficult for Acronis to understand?

Anyone with a solution?

Hopefully.....

Kevin Jones

 

Hello, Kevin.

Have you had any older Acronis product installed on this machine before True Image 2016? When did this error start to appear? What's your machine firmware type - BIOS or UEFI?

Also, can you open Regedit and see what's the value of "BootExecute" in [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager]?

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Hello all,

I've reported this issue to our development team. Could you please provide us with Acronis System Reports from the affected machines as a feedback. Please reply to this thread once the data are sent.

Thank you, 

To the poster to this Thread or anyon else having this issue:

Go to the following registry key:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager]\BootExecute

Delete all references to Acronis in this key.  DO NOT delete the autocheck autochk * entry.

Reboot your system and the problem will be gone!