Acronis True Image on WD MyCloud EX2. What's the point and how to make it work

Would love to know the same thing.  It doesn't seem to do anything.

The Acronis True Image app provided by WD is an OEM application and part of the suite of software provided as you say.  The configuration button as you say being greyed out I would think indicates that the actual setup of the NAS itself did not go well or has not been completed.  Did you run the setup software for the device? 

Just installed the wdmycloud ex2 yesterday via the setup program.  I can see and access the wd dashboard.  the acronis app shows up on the apps page, but, you can't do anything other than look at that grey'd out configure button.

Thanks for the screenshot, not being familiar with the WD app that helps.  What is your view when you select the Backups icon from the top of the dashboard? It could be that you need to perform some configuration there so that the application can function.  Just guessing here as like I said I am not familiar with the WD apps.

Nothing in the Backups icon on the dashboard gets you to an Acronis configuration.  There are options to configure:

  backup to usb drives

  remote backups to another wd my cloud device

  internally backup to another wd my cloud device

  backup to a cloud service: elephant drive or amazon, and,

  backup your camera to the wd my cloud nas

The apps section is the only area that the Acronis app shows up and it apparently does not do anything.

Can anyone from acronis comment on this? It seems like the app was created at one time to give in system backup service like elephant drive but then chose to abandon completely and forget it's there. I have called and chatted with two different Tech people and they had no clue about the app or even WD MyCloud NAS. They seemed to have a tunnel vision about the applications, maybe it was a BOT i was talking to not a real person.

Hello, everyone.

Could anyone tell me where the link under the word "here" goes? I'm talking about this screenshot. I suspect that this "App" is nothing more than a link to download the True Image application for PC.

Hi Acronis Forum... (and hopefully someone from Acronis Team)...

A couple of months ago I purchased the ATI 2016, plus Acronis Cloud (x3 pc's)...I also have the WD MyCloud EX2... Acronis cloud (unlimited) seems to be almos imposible to get 1 full backup (first backup) done on any of my 3 systems... tried several options and nothing.. Anyway.. going back to the EX2...

I tried using it with ATI2016.. and seems to be ok.. but as everybody mentioned.. the app installed in WD dashboard doesn't allow any kind of options, schedulings, nothting... Button it's on grey, and cannot be use..

Can someone from Acronis comment on this? The app inside WD dashboard it's an oficial Acronis App.. Even Amazon Cloud or Elephant seems to be working and fully customizable... Or should I need to get ride also from the "unusefull" Acronis Unlimited Cloud that's almos imposible to use too?.

Thanks..

Nils

I've posted this thread in the MVP forum and am hoping we hear back from someone in Acronis Development who might be able to shed more light on the application and its function (or lack there-of).  

"A couple of months ago I purchased the ATI 2016, plus Acronis Cloud (x3 pc's)...I also have the WD MyCloud EX2... Acronis cloud (unlimited) seems to be almos imposible to get 1 full backup (first backup) done on any of my 3 systems... tried several options and nothing.. Anyway.. going back to the EX2..."

I'm located in a rural area, with Windstream as my dsl provider.  They sell us a 3 Mbps package, but, are lucky to get anything above .5 Mbps consistently.  It's not impossible, but, would take a considerable time to backup my systems via cloud with the bandwidth we have.  Thus, like you, I resort to using Nas's.  Fortunately, I've got a business that is connected to my house line, but, located over 1000' away from the house.  Thus, I use Acronis to backup to my EX2, then have batch files mirror the EX2 to a separate Nas located at the other location.

We've never heard any feedback regarding the ATI link on the EX2, and it looks as though we never will.

toejam wrote:

"A couple of months ago I purchased the ATI 2016, plus Acronis Cloud (x3 pc's)...I also have the WD MyCloud EX2... Acronis cloud (unlimited) seems to be almos imposible to get 1 full backup (first backup) done on any of my 3 systems... tried several options and nothing.. Anyway.. going back to the EX2..."

I'm located in a rural area, with Windstream as my dsl provider.  They sell us a 3 Mbps package, but, are lucky to get anything above .5 Mbps consistently.  It's not impossible, but, would take a considerable time to backup my systems via cloud with the bandwidth we have.  Thus, like you, I resort to using Nas's.  Fortunately, I've got a business that is connected to my house line, but, located over 1000' away from the house.  Thus, I use Acronis to backup to my EX2, then have batch files mirror the EX2 to a separate Nas located at the other location.

We've never heard any feedback regarding the ATI link on the EX2, and it looks as though we never will.

toejam, I'll dig into it a bit.  Even as an MVP member though, we're still at the mercy of the respones from the engineers and technicians.  However, we do have a direct line to them so let's see what they say (if anything at all).  I am curious about this particular application because I could see the value in local Acronis to NAS solution that works similar to the Acronis Cloud, but within local networks. Do you have any inputs as to how you would envision the applicaiton to work if you were able to design the application to your environment so that we can share this in the MVP forum and pass it back to the developers?

As for your cloud backup issue (I don't want to steal from the OP's original question), it is a slow process.  I have 100Mb/s download and 10Mb/s upload through my ISP and average about 5-6Mb\s upload to the Acronis Cloud.  350GB took almost two full weeks / 40GB took about 2 full days. I'm sure a good deal of the slowness to the Cloud is partly our ISP limitations - I think I was even getting capped at one point, but can't prove it.  I have not been able to test a restore, but am hoping it will be faster downloading than uploading, but I will have to give it a try.  

Could someone with this NAS also verify the following, it looks like no one ever respondeded to Dmitry's (Support QA Engineer) question...

"Hello, everyone.

Could anyone tell me where the link under the word "here" goes? I'm talking about this screenshot. I suspect that this "App" is nothing more than a link to download the True Image application for PC."

Bobbo_3C0X1 wrote:

Could someone with this NAS also verify the following, it looks like no one ever respondeded to Dmitry's (Support QA Engineer) question...

"Hello, everyone.

Could anyone tell me where the link under the word "here" goes? I'm talking about this screenshot. I suspect that this "App" is nothing more than a link to download the True Image application for PC."

I think we will never get a real response from Acronis... It's incredible but I realice that WD Support might help us more than Acronis... Even as us, where we have WD Clouds like EX2, (or even as myselft were I have an EX2 and also another MyCloud 3TB)...

I always tought ( hearing how great Acronis was from other it co-workers), that I was able to get finally a product where I could backup over LAN and also to the cloud... but doesn't look like that... 

Bobbo_3C0X1 wrote:

toejam wrote:

... I am curious about this particular application because I could see the value in local Acronis to NAS solution that works similar to the Acronis Cloud, but within local networks. Do you have any inputs as to how you would envision the applicaiton to work if you were able to design the application to your environment so that we can share this in the MVP forum and pass it back to the developers?

As for your cloud backup issue (I don't want to steal from the OP's original question), it is a slow process.  I have 100Mb/s download and 10Mb/s upload through my ISP and average about 5-6Mb\s upload to the Acronis Cloud.  350GB took almost two full weeks / 40GB took about 2 full days. I'm sure a good deal of the slowness to the Cloud is partly our ISP limitations - I think I was even getting capped at one point, but can't prove it.  I have not been able to test a restore, but am hoping it will be faster downloading than uploading, but I will have to give it a try.  

You bring up a great point wrt your bandwidth vs mine and my suggestions re incorporating Acronis in the NAS.  First off, Acronis sells software and is heavily pushing their cloud services.  This would possibly be an option if I had the bandwith to consider, but, I don't.  WD sells hardware (NAS) and obviously wants to promote their product, just as Acronis does for their software.  Both vendors, as well as all vendors need to realize that there is a market that simply can not utilize cloud backup effectively - primarily in the rural areas.  This is simply due to the fact that there is usually one provider for bandwidth (that is non-capped), and that provider has no motivation/incentive to provide a competitive service offering. 

In my case, I have Windstream offering me 3 Mbps service for $49 per month.  My daughter is going to a college town where there are multiple competitors - she pays $45 per month for 60 Mbps.  Windstream realizes that I'm a captive customer and thus they simply do not have any motivation to improve their service offering (check out the DSL Reports reviews of Windstream and you'll get a gist of how popular Windstream is (NOT)).  As a matter of fact, they sell me 3 Mbps but guarantee NO service capability - their customer service reps are trained to repeat that to all customers having bandwith issues.  Right now my bandwith is 0.272 Mbps, which is normal for prime time (after school until bedtime).

All this is to demonstrate that I will probably not be a customer of cloud backup services anytime soon - thus, the Acronis cloud backup does not appeal to me.  However, having Acronis integrate my backups into my local NAS is of immense interest to me.  If I can utilize the CPU processing power of my NAS to coordinate backup tasks instead of my PC, then that leaves more processing power to my PC for other uses and I can let the NAS hum along and crank through the backup tasks with it's cpu.  That is what appeals to me about the Acronis integration built into the WD NAS box.  In addition, if I could use that same Acronis app in the NAS to backup the NAS to another NAS, then I'm doubly excited.  Right now the NAS vendors don't seem to be inclined to provide a backup app that would allow me to backup their nas to another vendor's nas: i.e. backup my WD EX2 to a QNAP NAS.  However, if I could pull up the Acronis app on the WD EX2 NAS and configure it to backup to another NAS on my network - no matter who the manufacturer of that nas is - that is a highly desireable feature.  I realize there are workarounds using rsync to get one vendor's nas to backup to another, but, I bought the nas for it's turnkey capabilities.  I don't want to have to start using power tools to perform what should be a rudimentary capability.

Hope I helped you out.  Feel free to ping me if you need more details.

toejam wrote:

Bobbo_3C0X1 wrote:

toejam wrote:

... I am curious about this particular application because I could see the value in local Acronis to NAS solution that works similar to the Acronis Cloud, but within local networks. Do you have any inputs as to how you would envision the applicaiton to work if you were able to design the application to your environment so that we can share this in the MVP forum and pass it back to the developers?

As for your cloud backup issue (I don't want to steal from the OP's original question), it is a slow process.  I have 100Mb/s download and 10Mb/s upload through my ISP and average about 5-6Mb\s upload to the Acronis Cloud.  350GB took almost two full weeks / 40GB took about 2 full days. I'm sure a good deal of the slowness to the Cloud is partly our ISP limitations - I think I was even getting capped at one point, but can't prove it.  I have not been able to test a restore, but am hoping it will be faster downloading than uploading, but I will have to give it a try.  

You bring up a great point wrt your bandwidth vs mine and my suggestions re incorporating Acronis in the NAS.  First off, Acronis sells software and is heavily pushing their cloud services.  This would possibly be an option if I had the bandwith to consider, but, I don't.  WD sells hardware (NAS) and obviously wants to promote their product, just as Acronis does for their software.  Both vendors, as well as all vendors need to realize that there is a market that simply can not utilize cloud backup effectively - primarily in the rural areas.  This is simply due to the fact that there is usually one provider for bandwidth (that is non-capped), and that provider has no motivation/incentive to provide a competitive service offering. 

In my case, I have Windstream offering me 3 Mbps service for $49 per month.  My daughter is going to a college town where there are multiple competitors - she pays $45 per month for 60 Mbps.  Windstream realizes that I'm a captive customer and thus they simply do not have any motivation to improve their service offering (check out the DSL Reports reviews of Windstream and you'll get a gist of how popular Windstream is (NOT)).  As a matter of fact, they sell me 3 Mbps but guarantee NO service capability - their customer service reps are trained to repeat that to all customers having bandwith issues.  Right now my bandwith is 0.272 Mbps, which is normal for prime time (after school until bedtime).

All this is to demonstrate that I will probably not be a customer of cloud backup services anytime soon - thus, the Acronis cloud backup does not appeal to me.  However, having Acronis integrate my backups into my local NAS is of immense interest to me.  If I can utilize the CPU processing power of my NAS to coordinate backup tasks instead of my PC, then that leaves more processing power to my PC for other uses and I can let the NAS hum along and crank through the backup tasks with it's cpu.  That is what appeals to me about the Acronis integration built into the WD NAS box.  In addition, if I could use that same Acronis app in the NAS to backup the NAS to another NAS, then I'm doubly excited.  Right now the NAS vendors don't seem to be inclined to provide a backup app that would allow me to backup their nas to another vendor's nas: i.e. backup my WD EX2 to a QNAP NAS.  However, if I could pull up the Acronis app on the WD EX2 NAS and configure it to backup to another NAS on my network - no matter who the manufacturer of that nas is - that is a highly desireable feature.  I realize there are workarounds using rsync to get one vendor's nas to backup to another, but, I bought the nas for it's turnkey capabilities.  I don't want to have to start using power tools to perform what should be a rudimentary capability.

Hope I helped you out.  Feel free to ping me if you need more details.

I hear you.  I don't have a NAS myself, but if there was an app like this, I would be more inclined to get one.  I have my eye on the QNAP 251+ and it has a lot of built in apps already and can even be a virtual server for full blown Windows OS.  We've been tossing the idea around in the MVP program and would like to see it come to life at some point as well.  It would be a matter of vendors (or a vendor) and Acronis working together though and I don't know how they'd make it happen, but I bet the first ones to figure it out will find that there is definitely a market for home "cloud" NAS applications and a backup application like Acronis that is already established could take the first steps making this happen.

Unfortunately, I think the so-called WD Acronis App for the MyCloud NAS is marketing "spin" in full swing.  I have never seen Acronis advertise a NAS app - if they did, I'm pretty sure it would be on their web page as it would be a nice product to advertise.  WD appliances, often come with a PC client version of Acronis specifically for their products and it looks like WD has made a NAS app, that makes it seem like it's integrated into the appliance, but is actually nothing more than a fancy way to get users to go to the website and download the PC client application so they can figure backups from their PC and point them to the NAS.  I wouldn't ding Acronis for this though - this looks like a shady move by WD this time.  I'd love to see an actual NAS Acronis App though - either on WD NAS products, another manufacturer, or all of them.  Hopefully this does become available in the not too distant future. 

If someone could post what their WD EX4 device Acronis app link actually goes to, I have a feeling it's just to the generic "free" WD Acronis backup up for PC, but I can only speculate as no one has chimed in on that yet. 

http://setup.wd2go.com/?mod=faqs&device=mcp4&faq=thirdParty

Do Even More (with Third-Party Apps)

• Acronis: Acronis True Image 2015 backup software backs up your entire system image (bare metal backup) . And with the Universal restore feature, you can move your system image from any PC to any PC no matter what make or model.

Hi All,

Just got my WD MyCloud EX2 Ultra and I bought ATI 2016 via the link provided on the add-on app on it.

My expectatives were to integrate the ATI with MyCloud somehow to make it easier to operate or get some kind of benefit of its integration. As I could read on this thread, nobody knows how this app works on WD. Almost one year later and no usefull response... Disappointed.

Well, hope a good soul answers this question.

Best Rgds.

It's crazy.. but nobody know what's the app in MyCloud EX2 exists for... The app its created and handled by Acronis.. but they do not support it... or they even dont know why exists for!!. I even opened a case with them, as I have Acronis True Image 2016 Cloud and they even dont understand the meaning on having an app in MyCloud EX2. Support team in (India I think) they keep repeating the same information on "please do not use it as it's an application that we're not supporting. You should use the client fo ATI 2016 for backing up..." and so on!!. I repeat every now and then.. I need to know what's the app in MyCloud Ex2 for!!!. It should be (i guess) for being able to perfom full backup in EX2 and then the EX2 should be able to upload all the information fo ATI 2016 Cloud.. That should be a good meaning of WHY the application exists!!!. That makes a lot of sense!!!.. But NOBODY from Acronis its answering.. and it really piss me off!. 

Ok, WD are marketing their My Cloud NAS device and alongside this, they are linking to the Acronis True Image product range to provide a client backup solution.

See http://www.wdc.com/en/products/products.aspx?id=1650#Tab90&Tabmcapps which is the WD My Cloud EX2 Ultra web page, where they state:

Customize your My Cloud NAS with popular apps and create a system that fits your specific needs. Apps are available for download and installation through your My Cloud NAS dashboard in just a few simple steps.

One of the popular apps that is advertised on this WD web page is Acronis for which they state:

Acronis True Image backup software backs up your entire system image (bare metal backup) . And with the Universal restore feature, you can move your system image from any PC to any PC, no matter what make or model.

The link to learn more about the Acronis product goes directly to http://www.acronis.com/

There is no integration of ATIH 2016 into the WD My Cloud EX2 Dashboard - it is simply an advertising mechanism for 'popular apps' that users of the WD product can purchase to create a more comprehensive backup solution in conjunction with having a local NAS product.

If you purchase ATIH 2016 then Acronis will support you according to the normal terms & conditions but that support is limited to only the Acronis product and does not include support for the WD My Cloud product.

For Acronis Support Options see KB document: https://kb.acronis.com/content/6031

Steve,

I understand your point. It's marketing, but that's not right. Altought I did bought the EX2 prior to having ATI 2016 Cloud, if someone decided to create an app for the EX, write down some code, enable a "button", etc... something should be done.

ATI 2016 Cloud it's really not solving the way I need to perfom a backup.. first backup tool more than 8 days for 120 GB!!! and also the need to leave the machines all day long connected... it;s not really a "good performer".I'm still trying to get my other 2 machines in a first backup (full) mode, but looks like I will need to get a dedicated 1GB fiber for having the solution really working!. 

So, having the EX2 with a "ATI 2016 client" or app or whatever ATI or WD want to call it, means that a full backup can be handled from ATI client in my system to the EX2, and from there to the Cloud!!. That should be what the real app should do!!. That's almost on how AWS works!! You can go to the EX2, set it, and forget it... while your system it's being backup to the EX2, then the EX2 it's handling the backup to the cloud... and it can even take the advantages of the WAN/network when it's not being used!

I'm dissapointed that I'm not hearing someone from Acronis contacting me... even having licences for the software, support, etc..

Cheers,

Nils

Nils, I can appreciate your frustration with this situation but the majority of the folks posting in this forum are just users like yourself, and myself too.  The Acronis engineers and support people do drop by occasionally but that gives no guarantee that your concerns will be registered.

I would recommend using the Feedback tool within the ATIH GUI Help section to register your concerns directly with Acronis.

As far as I can tell from just reading the WD web pages for their My Cloud EX2 offering, there is no specific Acronis app, no additional code, no integration into the WD Dashboard etc - they have simply created a web page link to the Acronis web site.

The ATIH 2016 Cloud product is a client application targeted at home users and the speed of uploading backup data to the Acronis Cloud is determined by the broadband connection / service that each user has subscribed to from their ISP.  I personally will not use the Cloud for full system backup images because my own broadband connection only gives me an upload speed of maximum 5MBps even though I have a download speed of 70MBps.

My own solution here was to invest in a Synology Disk Station NAS which, like the WD solution, offers a variety of different 'apps' from its integrated dashboard, including its own backup solution (which I am not using / haven't tried yet), Cloud Station app which gives me a personal cloud storage capacity based on the NAS etc.  But again, like the WD NAS, it does not give me a NAS backup solution to somewhere else unless I invest in further Synology hardware and solutions to gain this further safeguard for my data.

Steve,

Thanks so much for your fast prompt :). It looks like you have a great backup solution, not focusing on Cloud. I do perform my backups from my systems (3 of them) to WD EX2, so my information it safe (I think :)). Altought it will be great if the ATI Cloud solution did work in a performer way... Any NAS can face situations of disk failures, or even a worst scenery (can be stolen, got on fire, etc), so even knowing I'm not backing up critical information, for me my personal informaiton it's valuable. 

Hopefully one day we will hear from Acronis Team what's the meaning of having that kind of app in the WD... or probably never...

I will follow your recommendation and write a direct feedback to them. Thanks so much for taking care (and time) on writing this post :)

Cheers,

Nils

Ditto the encouragement for the feedback!  The more the better on this topic.

Ditto for me.  It's been discussed in the MVP forums as well as a feature some of us would like to see integrated in NAS devices too. It would certainly be a nice way of using a NAS with Acronis.  Feedback to Acronis is the only way they're going to respond to this... assuming enough people request it. 

Unfortunatley, the marketing ploy on this one is currently in WD's lap.  Slap some fancy names on the apps without any documentation about what they do and it's sure to entice purchases to their specific product over a competitor's.  It would be nice if WD and Acronis really collaboreted to together to make a NAS specific App that really integrated the whole backup task though!  Not sure what agreement WD and Acronis have together though - most of the time, vendor specific versions are not directly supported by Acronis and are on the distributing vendor to support.  Acronis typically only supports licenses purchased through them, or full boxed versions that have been registered online through them. 

Hello All,

This is to confirm that currently there is no real app from Acronis that would run directly on NAS. The 'app' that you have been discussing refers to Acronis True Image 2016 / Acronis True Image Cloud software which is supposed to be installed on your PC and access files on your NAS through network, not as local drives.

Advertised program allows to backup both to and from your NAS. You can send backups of files and folders, stored on your NAS, to Acronis Cloud (unlimited storage is provided for all Acronis True Image Cloud users). Just be aware that technically the data would be transferred through the PC where Acronis True Image is installed. This would work seamlessly for you, but would be slower, of course, than copying data directly from NAS to Acronis Cloud.

We are evaluating possibility of creating an app that would run on the NAS directly. If you want to help us, please let us know what NAS are you using by filling this small form.

Regards,

Slava

Slava,

Thanks for your prompt. I understand the situation but you're not totally right. An "offical" acronis app it's available and can be installed (I have it installed!!) insde the WD EX2 NAS. Please check and review!!!! (http://www.wdc.com/en/products/products.aspx?id=1650#Tab90&Tabmcapps). I understand that the application might not "really work" as once installed it doesn't gives you any functionality to the app per se, but the "app" exists and have been developed by Acronis!! (read: Customize your My Cloud NAS with popular apps and create a system that fits your specific needs. Apps are available for download and installation through your My Cloud NAS dashboard in just a few simple steps). That's an APP that's installed inside the WD My Cloud EX 2 OS!!.

So.. going back to your comment, most of us have installed and download the ACronis application and like myself we're trying to use the Acronis True Image Cloud, and backing up the information to the Acronis Cloud.

I think that the original idea of having an APP inside the WD Cloud EX2 OS (dashboard) it's to allow the NAS to be able to connect to the Acronis Cloud and do the backup itself. That might sense!! but it's not actually available or it doesnt have any functionality (the actual APP inside WD EX2 NAS).

I will be filling the form, but for "reference" the app already exists.. and according to WD "each application should be supported by the owner/developer of it"... so in this case Acronis should support the "app" for the WD EX2 OS that already exists.

Thanks,

Nils

Nils, where does it show the developer as Acronis (perhaps it is, but I don't see that information anywhere on the WD page).  Also, when clicking on the link, it simply takes you to purchase the Acronis product, but there is no information about the application that suggests it is a unique NAS backup solution/product.  Again, I would say this is WD using the Acronis name packaged with their product to make it more enticing to purchase - not Acronis trying to get you to purchase a WD NAS device.

Hi Bobbo... Sorry to tell you that you're wrong.. Once inside the WD Dashboard, you're allowed to add applications developed for WD MyCloud OS where you might setup/configure different activities depending on the vendor. Inside the "options" for adding apps, there's an Acronis True Image app that you can install but it gives you almost not configuraion options at all... Take a look on this. I understand that might be a "marketing stuff" but it doesn't "sound" right to have some sort of appliation, where once installed (inside the MyCloud OS dashboard) it gives you only some information and "nothing" to configure or perform. Take a look on the screnshoot (attchment)

Thanks,

Nils

I have yet to see anything on the WD site or the Acronis site that shows an integrated NAS app backup solution.  The link you provided shows the WD Acronis "app" on the WD site, but there is nothing there that says what the app actually does, only that acronis is a backup solution (advertsing).  Clicking on the more info link, just takes you to Acronis website to purchase desktop apps.  If Acronis developed an app to take you to their web page to buy their PC software, so be it. Not a very good or useful app in regards to integrstion with the NAS, but it's still WD marketing that app with their product like it is a WD NAS backup solution.

I get why you'd want such an app and I think it would be great to have one too, but I don't see anything specific that says the WD Acronis app is backup application for this NAS device - if you can show me and the other forum users where it specifically says this, I'll quickly jump over to your side of reasoning.    As it stands now, this is still wishful thinking on what you expected the app to do based on how WD has marked this specific app with this NAS.

Hi!.. Thanks again for your prompt. So, I understand your points... Anyway... here's an screenshot of the "app" inside WD MyCloud OS (dashboard), that onces you install the application, you can "see" this menu options... (it doesn't do anything... and only left you the option to "acquire" an ATI licence/solution, market on the arrow in red)... Altought someone decided to create it, and fill all that information (and menus), but no functionality at all... Configure button it's on "grey" and cannot be set it... 

Hoping that Acronis will "enable" this option with some sort of function (as I mentioned before), will be great to have something like what Amazon it's offering inside WD MyCloud OS, where their app can allow you to have a "contract" with Amazon Cloud and set the app inside MyCloud OS to perform backups to their solution. Also Elephant it's offering the same inside the WD MyCloud OS, and you can acquire the "cloud" space to perform any backup you might like.

Sounds right that if you acquire ATI + Acronis Cloud (as I have it right now), to be able to perform systems backups to the WD NAS, and from there to Acronis Cloud automatically. As in that way, WD NAS is the one who will be handling the upload of the data :)

Thanks,

Nils

Hi!.. Thanks again for your prompt. So, I understand your points... Anyway... here's an screenshot of the "app" inside WD MyCloud OS (dashboard), that onces you install the application, you can "see" this menu options... (it doesn't do anything... and only left you the option to "acquire" an ATI licence/solution, market on the arrow in red)... Altought someone decided to create it, and fill all that information (and menus), but no functionality at all... Configure button it's on "grey" and cannot be set it... 

Hoping that Acronis will "enable" this option with some sort of function (as I mentioned before), will be great to have something like what Amazon it's offering inside WD MyCloud OS, where their app can allow you to have a "contract" with Amazon Cloud and set the app inside MyCloud OS to perform backups to their solution. Also Elephant it's offering the same inside the WD MyCloud OS, and you can acquire the "cloud" space to perform any backup you might like.

Sounds right that if you acquire ATI + Acronis Cloud (as I have it right now), to be able to perform systems backups to the WD NAS, and from there to Acronis Cloud automatically. As in that way, WD NAS is the one who will be handling the upload of the data :)

Attaching screenshot.

Thanks,

Nils

Yup, I agree.  I think it would be a great application to have and if there was a NAS that had this technology built in, I'd definitely jump on it too.  Believe me, we've brought this up in the MVP forums as well and have suggested it too so I do hope it comes to life in the future.  There is a sticky on the 2016 forum where they are asking users to submit information about their NAS devices so it sounds like it may be in the works at some level.  If you haven't filled out the survey yet, please do so and reference this thread too (if possible).  I'd also submit in-app feedback about the need/want for this feature so it keeps getting registered and hopefully acted on at some time.

I have a feeling the current "configuration" button would be for certain preferences or the starting point of  more features to come, but can't really say.  Since Acronis and WD seem to have partnered on a number of items (usually providing a special WD edition of Acronis True Image for PC with some hard drives), hopefully they'll continue to develop this further!  In the meantime, it would be nice if WD actually clarified that the Acronis App does not allow cusotmized Acronis backups outside of the PC version at this time though.