Back up not working
When pressing the "Back up now" button, nothing happens and error messages or any other messages are not provided.
I have a weekly back up. Last week the backup disk was not connected and no backup was done. This week it is connected, but does not work either.

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It seems the problem was when having TeamViewer working with Acronis at the same time.
I tried many other things and nothing helped. It is OK now.
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I am running TI 2016 on a Win7 Pro x64 machine.
I did the initial backup succesfully but there have been nop subsequent backuos performed. If I try and start the backup Acronis says the job is quued and it stays that way.
How can I get ti to run?
Norman Gelfand
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Hello Norman,
Thank you for your posting! Most commonly the issue is caused by the database corruption. Please do the following:
1) delete all tasks using task zap command
2) stop all Acronis services
3) terminate the following processes in task manager: trueimagemonitor.exe, tibmountermonitor.exe, trueimage.exe, trueimagehomeservice.exe
4) rename the folders C:\ProgramData\Acronis\TrueImageHome\Scripts and C:\ProgramData\Acronis\TrueImageHome\Database (e.g. ScriptsOld and DatabaseOld). Please note that ProgramData folder can be hidden on particular systems.
5) Start Acronis services anew and check if the application works as expected.
Thank you,
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I had this problem updating from 2014 to 2016 on my PC downstairs. Press Backup and nothing happens. (Which is very annoying and shows poor quality control/programming competence as a software developer myself.) Anyway, the above info did not help as the folders described didn't even exist. Solution is to completely uninstall and reinstall the software.
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