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Backup Failed, without any information

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Hello together,

My ATI 2016 will no more work.

After I push the Backup now button, nothing happens. my last backup is 6 months ago, but still at the same external Disk. I have setup an new folder, I have done the validation from the last Backup, everything fine. I don`t know to solve this problem, anybody has an idea?

There was no information, or what ever.

Thanks in advance.

1 Users found this helpful

Stefan, welcome to these public User Forums.

Please check that your external Disk drive for your backups is not full with no free space?

Please download the MVP Log Viewer tool (link in my signature below) and use this to review the log file for your backup operation. This should provide more information on what is happening if there is any activity for the backup?

If there is enough free space for your backups, then I would suggest trying a Repair Install.

See KB 60915: Acronis True Image: repairing program settings - for details of how to do this.

Hi Steve,

thans for the links to KB 60915, after I try method No.1 my ATO 2016 is running again.

The external disk could not the problem, because I have more than 800GB freespace.

So Thanks again, have a nice weekend