Backup files are funky

I think I've asked about this before without getting an answer I understood. Occasionally I need to recover an individual file or folder from a image file. On some backups this works, on others it doesn't. To recover an individual file I double click on the image file. When it's going to work an icon appears on the upper left of the screen and I can dig down to the file. When it's not going to work nothing appears except the filename in the bar near the top, and a green progress bar crawls (very slowly) across the bar. It never finishes, just keeps grinding away. Today I needed to access a more current file but it wouldn't work and I had to recover an older one.
Edited to add:
What's the deal?
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I only make stand alone backups. They are of the same disk and therefore roughly of the same size. This has been happening since I bought Acronis in 2015
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Jim, please check your backup drive for any file system errors using CHKDSK /F plus also for fragmentation in case these factors are at play here?
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Over time I have backed up to three different disks. It happened on all of them.
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jim wrote:Over time I have backed up to three different disks. It happened on all of them.
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