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Backup hangs on Shadow Volume error

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I get the following error message when I do a full backup of my OS drive:

C Drive Task is waiting for user interaction.
Description: Stage Description
Information: Failed to back up file or folder '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy6\ProgramData\Comodo\Cis\Quarantine\data\{45F00D71-E6FD-4316-ACF6-60161A715E51}'.
Details:

I recently converted the drive from Win 7 to Win 10 32 bit. I have turned OFF the windows defender/backup but still get this message. Don't know how to fix this.

Peter Rubie

 

0 Users found this helpful

Your error points to the Quarantine folder of Comodo Security, probably has a flag set so coping is not allowed.  You should try excluding that folder from the backup task using the Advanced Options Exclude function and run it again.

Thanks, will try that. Not sure why suddenly it has started to do that though. Was it a side issue of the conversion from Win 7 toi Win 10?