Aller au contenu principal

Can not install Acronis True Image 2016 due to prior version

Thread needs solution

I've been unable to install version 2016 because it detected a prior version.  I started with version 2012 and upgraded it to 2014.  I did a windows uninstalled on version 2014.  And still could not install 2016 because it found something left from 2012.  I can not unstall 2012 nor can I install version 2012 and so that I can then remove it.  I also am getting the following error msg when I log into any of the accounts on my Windows 7 system:  Can not start True Image Monitor.exe.  qt6_icontray_ex.dll is missing.

Ken

0 Users found this helpful

Hi Ken,

Look at this cleanup tool see if it helps https://kb.acronis.com/content/34876