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Cannot backup to Seagate NAS - receiving errors

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I have experienced a long series of issues trying to backup from three pcs to a Seagate NAS on our home netework.

All I want to do is create regular full backups of two PCs and a partial backup of a third PC.

I am constantly receiving errors after backups commence such as "Not enough quota is available to process this command" or "Error occurred while creating the file."

I tried to format the entire NAS to hopefully start afresh, I am not sure if that was done correctly, the red lights were flashing for several days, finally back to white eventually. I still see the folders/filenames on the NAS (but with a x on the icon) and if I try and delete them I get the message "An unexpected error is keeping you from deleting the folder Error 0x800710FE  This file is currently not available for use on this computerC"

I have tried asking Seagate for assistance, it apparently has nothing to do with them, they just sell the box.

I don't know where to start to troubleshoot, any suggestions appreciated.

Using Acronis True Image 2016, Seagate D2 Model 2-Bay NAS, Serial number NA6A01QA, upgraded firmaware to the latest, also on Windows 10.

I have generated a system report but not sure if that would be a security concern if attached?

Any help available? Thanks

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Unfortunately, this may be a Windows 10 network and discovery issue.  There is a known Windows 10 issue where network discovery will randomly drop connections.  This does not impact everyone with Windows 10, but it is pretty common.  We're stuck waiting for Windows 10 to fix the issue.  Here's a forum about the problem if you're interested in reading up:  http://www.tenforums.com/network-sharing/15698-network-discovery-stopped-working.html

It may also be a problem with the NAS not maintaining proper credentials to access the NAS shares.  The quota error suggests that you may have quotas enabled, limiting the amount of space available.  However, it may also suggest that the permissions to access the NAS share are not correct for some reason and just throwing a bogus error.

This won't help directly, but it may be a work-a-round and/or help determine if the problem is on the NAS or within Windows 10.  Create the Acronis offline bootable media (the default is Linux based so will rule out Windows entirely).  Boot your computer to it and then attempt a manual backup of the system to the NAS device.  Once you attempt to connect, it should prompt for credentials and allow you to complete the backup.  If it is successful, it may suggest the problem is with Windows 10 networking.  If it is not successful, it may suggest it is still an issue with the NAS configuration.

Also, if it is successful, you should be able continue this process to add incrementals and or make new full backups whenever needed.  It certainly isn't an automated process, but will keep you backed up until you can narrow down the issue in Windows or with the NAS device. 

Step 2. Creating bootable rescue media

Making sure that your rescue media can be used when needed

Recovering your computer

 

This may be worth trying as well - it is a Seagate Discovery tool for Windows provided directly by Seagate...

Seagate Central Discovery Tool for Windows

 

Instructions

  • Step 1

    Make sure your computer is on the same network as your Seagate NAS device.

  • Step 2

    From your PC, download the file by clicking the Download button on the right.

  • Step 3

    Follow the prompts to run the Seagate Discovery tool to discover your device.

 

Hello intouchweb,

I would like to comment that I do not think you issue is with the Win 10 network discover issue.  By your discription it appears that you are able to find and choose your NAS in the True Image application and configure a backup task.  If that is true then your device is being detected/discovered. 

I had a look at the specs on your NAS.  I note several things that may be at issue.  First would be the power management.  I note that the device has a built in feature for power saving mode w/disk spin down.  You may need to disable that feature but this is probably not necessary.

I also note that the device has a minimul amount of RAM memory of only 512MB af DDR.  True Image is capable of saturating a gigabit network connection so memory requirements may exceed the installed available on the device.  I would call this the number one suspect in the issue.  Have you had a look at the System Resource Monitoring feature on the device while a backup task is running using the web GUI interface for the device?  This can shed light on how much True Image is taxing the device.  If resources are running at 100% this would be problem.  In such a case you might try limiting connection speed to the device such as throttling down to 100Mbps for example to see what effect that might have on resource usage.

You say you tried to format the NAS.  How did you do that?  You do realize that the deivce has its own Linux based OS installed and if you ran a format on it you probably have rendered the device unaccesssible do you not?

Provide some further details and we possibly can be of more help.

 

Intouchweb, can you also clarify where you are seeing the error "Not enough quota is available to process this command" - is it on the NAS or the PC?

If on the NAS, I fully agree with Enchantec.

If it is on the PC...

1) This could indicate that your system does not have enough resources while Acronis is running.  Acronis is actually pretty lightweigt on CPU and memory usage, but perhaps you have limited physical memory installed (how much physical memory is installed on your computer system(s)?) And/or do you have other applications eating up the memory as well (you can also use task manager to monitor your computer physical CPU and memory usage while the backup is running and hopefully identify how much ou have other things eating up your system memory and there is not much left available when Acronis is running.

https://msdn.microsoft.com/en-us/library/ms820778.aspx

Error Message:

Not enough quota is available to process this command.

User Action:

Close some applications and try again. If you still get this message, choose System from Control Panel, then choose Virtual Memory and increase the size of your paging file.

2) If physical memory is not the issue, any chance you are using Roaming profiles?  Even if not, check to see if you have offline quotas set on the system for some reason and increase those.

http://blog.coultard.com/2012/01/fix-windows-error-0x80070718-not-enough.html

https://social.technet.microsoft.com/Forums/windows/en-US/c6c79225-dd97-41ce-aeb2-b3f46f235872/error-0x80070718-not-enough-quota-is-available-to-process-this-command?forum=itprovistaapps

Thank you for your suggestions, I will make a few changes, try again and then reply back to provide more info/clarification.