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Cannot recover on Dell pc's

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I am able to create images for both Dell OptiPlex 3010 and 3020 just fine, but when I try to restore it, it just stays at the Data Recovery screen and nothing happens.  I'm not seeing any errors; it just doesn't restore.  Any ideas?

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Are you recovering from within Windows or from bootable recovery media?  Windows will try to boot intoAcronis Linux version anyway when the recovery is started from there. 

So, I'd suggest using the bootable recovery media and make sure it detects your hard drive.  If not, I suspect you have a PCIE NVME hard drive and will need ot make a WinPE bootable recovery media after downloading Windows ADK first (see my signature for direct download from Microsoft - download and install the Windows ADK 6.0 - Windows 10.1 - even if you have Windows 7 ,8, or 8.1 as you OS).  After downloaded, install the first three options of the ADK (about 3.6GB).  Then launch Acronis media builder and select WinPE instead of the default Linux one and it will do the rest - you can create a bootable USB flash drive on the fly, or a CD - your choice.

Also make sure you boot the reovery media in the same manner your OS was installed (UEFI/GPT or Lebacy/MBR).  You want to use the same boot method of the recovery media as your OS was installed with.  

If you're having any trouble getting the bootable recovery media to boot, you may also need to check bios settings to ensure that secure boot is disabled, change the boot order to USB or CD first (depending on what you create your boot media on - I prefer USB flash drives).

 

I'm using a bootable flash drive, which works fine with creating the images...However, it just stays at the Data Recovery area and then does nothing.  It does work with my HP laptop though just fine...seems to have a problem with Dell OptiPlex pc's.  I'll look at the secure boot, but I believe that is disabled already.

If it's already booting ot the USB drive, it's not a secure boot issue.  I just wasn't sure if you had used the same USB flash drive to create the image or if you had taken the image from Windwos and were now trying a new USB drive to restore from - that's clear now (thanks!)

It is able to see your drive then since it took the image with it too so it's a not a linux driver issue with this drive.

Have you verifeid that you are booting into the USB drive in the correct manner (UEFI or Legacy) to match how the OS was originally installed?

If so, where did you save the backup - USB drive or network storage?  If USB, does it see the drive in the disk management view from the get-go, or is it stuck trying to identify the attached disks on the system and not able to get past that yet?  If it isn't showing the drive yet - try disconnecting it physically from the USB port and plugging it back in.  You may have to go back to the main screen and then click on the restore option again after that to get it to search for available drives again.  Does it show it as an available drive?

 

Yes, everything seems ok.  It works fine with my HP pc, just not my Dell Optiplex.  The securet boot is disabled. The OS is Legacy, and when I have used my old Fog server, it works fine as well.  The backup is saved onto an external drive, and then I use a flash drive to boot into the Acronis area.  It looks like everything will work, it just never starts pushing the image that I picked.  Its letting me pick the image on my external drive (I can see the available drives)....no indication of any issues; just doesn't go any further and stays at the last screen.

It could indicate a problem reading the drive where the image as located.  Might want to run chkdsk /f /r on that disk (maybe even the one the image is going ot be pushed to) just to be sure it's not choking on bad sectors.  

Also, shouldn't matter, but won't hurt... double check the permisssions on the folder where the images were created and make sure that "all users" have full access to it and the files within the folder correctly replicated those same permissions to each backup file within it.  

If that still doesn't help, maybe recreate the USB installer (just in case) - perhaps on a different flash drive if possible.  

Grasping for straws here - local storage and recovery with direct attached hardware is usually pretty straight-forward.  I typically only see lag like that when it's coming across the network and it has to scan the contents remotely first.

 

What is weird is the image looks like its created just fine.  I tried it on two different Optiplex 3020s, same result.  Not sure why it would work on my HP 840 G3 laptop though.  I will look at the permissions, but I believe they are fine.  I believe the installer is ok as well as it works on the HP laptop. 

Hi Lisa,  the only suggestion I can offer again is to try using the WinPE version of the bootable media and see if it has any better luck.  I would think it would not be needed if the same USB allowed you to create the image to begin with though, but still an option worth exploring. 

Download the Windows ADK 10.1 from my signature and install it on the sytsem that you are creating the bootable media with.  You just need to install the top 3 itemes (roughly 3.6Gb).  After installing, create your bootable media again, but select WinPE this time and let it do its thing.  After creation, make sure you boot the media in the proper mode (legacy or UEFI) and see how it goes.

 

Think I figured it out.  Even though it wasn't setup on the other pc that way, once I changed it to UEFI instead of Legacy in the BIOS, it worked fine...Could have sworn I tried that before! Thanks for your assistance.

Good deal!  Yes, you want to make sure to boot your recovery media in the same manner the OS is installed or you may have compatibility issues.  When restoring an image, if booted into legacy mode, it will try to restore in legacy mode (even if the image was originally UEFI).  And if booted into UEFI mode, it will try to restore the image as a UEFI install.  In some cases, going from MBR to UEFI actually works, however, have not heard of anyone being able to go from UEFI back to legacy mode, at least not with Acronis.