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error: cannot make database

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This morning I tried to start Acronis true image.  I get a message as attached (in dutch).  Translated: cannot make database.  No error code.  The only thing that I can do is to click OK and the program stopped.  Can anyone help please.

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Hello Jan, I am sorry but this is a known problem which a lot of other users have also reported.

Please see the post below from Anna, one of the Acronis Forum Support Engineers:

https://forum.acronis.com/forum/99525#comment-324836

 

Thanks,

I have solved the problem.  I renamed the archives-file and then True Image runs normal.  I regret that Acronis cannot solve that problem or post this solution on their support page.