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Failed to check last versions of the backup when selecting recover disks

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To start, I have True Image 2016 installed on Windows 10. About a month ago, I had a problem where the start menu stopped working, so I resotred an older backup. Worked fine, but now the problem has re-surfaced and I am having a hard time trying to restore the old backup - in fact, I get 'Failed to check last versions of the backup' when I try.

A bit of history - I swap my backup hard disks about once a month and put the old one in our safe. The backup I want to restore from is on one of the disks (done about 4 days ago), but when I try, it gives the above message. So I put in the old disk with the full backup done in March and get the same message - at this point, I would simply like to restore from the old full backup, but can't convince it to do that - is there some trick to get it to work?

 

Thanks in advance - Ted

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Ted, how are you trying to restore your backups here?

If you are attempting to do this from within Windows, then this will reference the backup images to the Acronis database information for the task that created them, and swapping the target disk drives for a backup task will cause issues because each drive has a unique UUID (drive ID) that is recorded in the database.  There have been other discussions in the forum recently on this specific topic.

The recommended method of restoring is to boot from the Acronis rescue media where you operate outside of Windows and also without reference to the database and therefore shouldn't give you the message about the last version of the backup unless there is a missing file involved here.  I am assuming that if you are creating incremental backup images, that you are keeping these along with the initial full backup image all on the same single disk drive and not mixing these between different disk drives!

 

Thanks, I'll give that a try- I have been trying to do it inside windows.

 

That worked, thanks...they don't like to make this easy, do they?

Thanks for the feedback, glad it worked for you.