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I have installed the download of the program but when I enter the serial number it immediately asks for the old serial number. I don't have an old serial number; there are no option other than to enter the old number so I cannot start the product. Anyone overcome this?

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Ronald, if you purchased an upgrade license but don't have an existing license to use with the upgrade, you'll need to contact Acronis technical support to request a refund and place an order for a full version. If you do have an existing license already though, you enter your new license first but then need to enter the old license after that.

https://forum.acronis.com/forum/18623

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