I can't get it to work as I want it.
Try to delete old and now backup fails. This is the most confusing software I've ever used. Have it for 36 days and have never gottewn it to work without a problem..cransh on start because bacground programs didn't close; failed data stream; failed to locate drive; failed to delete prior weekl etc.
Now I can't get support? This is a waste of $80. I have 2 internal drives: C (SSD) for system and programs only. I for data only and 3 external. I want Image of C on one external and Alternating back up of I on External J & K. I used to do this with Cobian freeware which is no longer supported . This came highly recommended but does not work. How much do I have to pay someone to help me? Now I have this stupid double icon.
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The icon is correct - that's how it looks now.
Assuming the install is OK, as a test, delete all backup tasks/scripts (you can keep the backups if you need/want - just delete the "settings only".
Plug in both of your hard drives - make note of the drive letters... keep in mind that Windows can automatically reassign letters if they are already in use... as a result, you may want to make them Z and Y so they are at the end of the alphabet and not likely to get reassigned unless you have 26 drives letters mounted at the same time.
After that, create a new backup task and configure exactly how you want and point it to the correct drive.
Now create a second new backup task and configure exactly how you want and point it to the OTHER correct drive.
Let the backups run and see how it goes.
If you contine to get errors after that...
1) Could be a bad install, run the 2015/2016 clean tool, reboot, download the full v6569 installer from your account and then right click and "run as administrator" to give it the best access to install. Then recreate your backup tasks and see how they go.
2) You may have a problem with Microsoft VSS on yoiur system. Most backup software relies on VSS on the local system, however, VSS can have many issues in Windows too. If you disable VSS, Acronis will use it's own proprietary Snapapi backup method instead. This may be easier than tryign to troubleshoot and repair VSS.
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