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Installation failure

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What build of TI are you trying to install? We need more information to try and help you. Tell us exactly what happens, what is your OS?

Agreed - more details please.  If you are trying to upgrade to 2016 v6571, then please see this post by Steve which has a KB article for known install issues with different scenarios and work-a-rounds.

https://forum.acronis.com/forum/123207#comment-379686

 

I have tried for the last 2 days, ever since I first purcahased True image, to install it . I have failed more than 6 times.  The reason for failure, are quoted below. 

I need help,obvisously. I have tried microsoft fix it and clean up utility. There are two results. I can not restart my PC without a restore. And installation fails again  I cannot  install it, or repeat this failed installation one more time, I will reluctently, if  i can not install it, have to ask for my money back. I have spent more than 6 hours trying to install and I am exhausted and upset. This is the worse experience I have ever had installing a program. Help, Please

  Acronis True Image 2017
Build: 8029
Date: 4/2/2017
Time: 2:22:44 PM
More info: Acronis Knowledge Base
   
Error details:

Failed to add the program to the Programs and Features list. You may not have the required privileges. The subkey cannot be fouud

 

 

wheeler81, welcome to these user forums.

Please ensure that when you are installing ATIH 2017 that you are doing so from an Administrator level account and that you respond to any challenges from your security programs to allow Acronis to do the install.

If you still have a problem then I would strongly urge you to open a Support Case directly with Acronis Support and get them engaged in identifying why the install is failing.

Must be logged in as admin to install.

Just being logged in as admin is not enough - always right-click and "run as adminisrator" on your installer, even if logged in with an admin account - this is the only way to get full access.

Re-download the latest installer from your account (just to be sure).  Compare the new file with the old one to see if they are exactly the same or not.  You can also verify the checksum to make sure the file downloaded correctly.