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logon to Acronis website "My Account"

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I use Norton Security for the safe use of my PC.  This software incudes "Identity ID"  which saves the passwords and usernames used to access my website addresses for the likes of Banking and of course for access to Acronis.   When I try to logon to Acronis the info  for email address and password is populated by Norton but the logon will not proceed.  I have to manually enter these logon items.  Can any one advise please as to what is the problem?  Thank you.

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Sorry, but if you can logon manually to the Acronis website to access your account, then the issue must lie with either the stored credentials being held in your Norton Identity ID or with the transfer of this information from Norton to your web browser.

I would suggest looking at any options you have with Norton to remove the current information it holds for the Acronis Account web site, and then re-entering these with the correct working credentials.