Major issue with nonstop backup
Hello all,
I have a major issue with TI 2016 and nonstop backup which is twofold:
1. Every few days the computer will be fine and then all of a sudden it will lock up HARD out of the blue and you can't do anything except hold the power button until it shuts off. It then reboots fine and the cycle continues. It didn't do this before TI 2016 was installed.
2. I can't take TI 2016 off of nonstop backup. Changing the backup schedule has no effect.
any updates on the NSB issue?
I still don't use it :)
Have you tried creating a new backup task? You cannot modify a NSB to another backup scheme. I suggest stopping the backup and creating a new backup scheme using inc or dif for the time being and removing NSB and see if that removes your performance issues and allows the other backup to run.
You'd have to provide a lot more informaiton for any in depth trouble shooting. We know nothing about your setup, what your Acronis Service logs show, what your Windows System logs show, what OS, what hardware, etc. It's kind of like you telling a mechanic your car won't start, but not providing any other information - it's harder when there's no access to the computer to validate or check things either so you have to do the legwork and provide details to the forum.
It was causing some major lockup issues in my case. do you know if anything has been resolved yet?
Does the latest TI 2016 update fix this issue?
Matthew, please open a support ticket with Acronis to check on the status of this issue with NSB - one of the recent changes introduced by Acronis is to offer ATIH 2016 users the same support period as given to 2017 users, that is you now get 2 years from date of purchase instead of only 30 days as before.
Like Rob advised previously, I too do not use NSB (never had a need for this).
Matthew, please open a support ticket with Acronis to check on the status of this issue with NSB - one of the recent changes introduced by Acronis is to offer ATIH 2016 users the same support period as given to 2017 users, that is you now get 2 years from date of purchase instead of only 30 days as before.
Like Rob advised previously, I too do not use NSB (never had a need for this).
This may be a stupid question, but what's the URL is open up a support ticket?
Matthew, click on the Support link at the top of all the forum pages (top right corner), then scroll down the new page and click on Contact Support.
You will see a new page again, select your Product and Issue type, then below this click on the option for Live Chat / Chat Now.