Overlong reboot times

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I've just installed Acronis True Image 2016 and it seems to work fine except for this:  When I reboot my HP desktop (Windows 10) I get a message that says Acronis will take at least two minutes to close since it is working on a backup.  In fact, it takes just under five minutes to reboot (!) and Acronis is not running a backup at the time.  This did not happen during the Acronis trial period.  Nor am I doing anything different from what I was doing in the trial period (i.e., I have not yet starting backing up to teh Acronis Cloud.)  A five-minute restart is unacceptible; what can I do about this?

ven 27/11/2015 - 18:19
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mvp

A process of the application is running and has not completed which invokes the message you are getting.  What process that might be is unknown given your post as the message is simply telling you that the application is running a process, in other words a generic message. 

When you choose to reboot your machine and the application is running a process the application is designed to halt that process before the reboot/shutdown request is completed.  So the symptoms you describe would be expected behavior.

To investigate which process is running you can use Window Task Manager and have a look at running processes.  The link below describes these processes and services that the application uses.  You can use it to figure out what the running process is and what that process does or could be doing. 

https://kb.acronis.com/content/56697

My suggestion would be to attempt to figure out what process in in progress on your machine.  If that process never ends then there is a problem what exactly is unknown at tis time.  If this is the case I recommend that you submit a feedback using the feedback feature found in the Help section of the GUI (open book icon).  Discribe your problem in the feedback and include a system report when you submit the feedback.  Doing this while the process is running might be a plus but is probably not entirely necessary.

You can end the process in Task Manager if necessary which should enable normal reboot/shutdown of your machine.

ven 27/11/2015 - 19:05
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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All my windows 10 installs are doing the same as yours running stuff in the background bloatware. I fixed it by uninstalling and going with a different backup solution. This was the worst piece of garbage I have ever operated and been doing it for 35 years. Just an example got ready to post this and guess what their are no post buttons.  They do have a button that says save but I don't want to save I want to post.  Their software is filled with this kind of garbage

ven 27/11/2015 - 22:34
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks for your candid comment.  I hope you're wrong, considering what this program cost me.

I have just run Safe Mode and Clean Boot on my Windows 10 PC. Both operations took the same amount of time to boot as before.  I think that means that the problem is with Windows and not the install programs.

I will call Microsoft back tomorrow and see what happens.

ven 27/11/2015 - 23:32
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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After spending a full day working with tech support for Microsoft Windows 10 and Acronis TrueImage, I can report the following:

With Acronis installed on my Windows 10 PC desktop, booting and or rebooting took 12 or more minutes.  Running Safe Mode and Clean Boot with all startup programs disabled produced the same result.  This suggested that the problem was with Windows and not an individual program.

However, removing Acronis entirely from the computer immediately reduced reboot times two under two minutes.  I tried this experiment twice with the same result.

According to a Windows tech person, this suggests that a "rogue" program not detected by Task Manager was running when Acronis was installed.  That program was somehow responsible for the extra startup time.  (For the record, the extra boot time occurs while the Windows logo is displayed, just before the login window.)

I have forwarded all this information to and Acronis tech person who has taken several log printouts from my computer.  I am awaiting a response.

dim 29/11/2015 - 20:17