Problems with incremental back-ups

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I upgraded from Acronis true image 2015 to 2016..but when I log in it doesn't seem that I can get direct support..Anyway can someone please help?

Acronis knowlege base does not have any reference to this event code:

0x006400C8+0x0064023B+0x00900012+0x0009006F

I also had a problem with another back up of my other SSD drive..this time stating "The specified file does not exist: K:\cdp.metadata

 

When I click on "Check for solution" I get directed to the "Acronis Support Center" but it states "There is no information about this error available now"...

 Even though it states I can "contact Acronis Customer Central" it doesn't let me e-mail a support request.

Can anyone help please?

dim 17/01/2016 - 18:50
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Andrew Chandler,

The event code points to an error that was resolved in the later builds of the program, so please consider updating to the latest build of the program that is available in your personal Acronis account.

Concerning your "The specified file does not exist: K:\cdp.metadata" problem: make sure this file really exists. If it does not (probably because the letter of the drive was changed to "K"), recreate the backup plan.

 

sam 23/01/2016 - 11:42