Recover files by using the tib file in file explorer fails with interface not supported message
Why can I use the .tib file from ATI 2016 to see the backuped files, but why I cannot recover them by this method. Additionally the ATI software recovery is not showing all versions in the backup althuogh I can see them with the file explorer methods over the .tib file.
Any ideas? TC
If you navigate a .TIB using file explorer, you can copy and paste specific files and/or folders out of the .TIB to a new location. This should accomplish a recovery this way - however, you cannot simply copy everything like this to a new drive and expect it to boot - that' won't work. For data recovery, it works fine.
If using ATIH application, you select your backup and at the bottom, choose "Recover Files". You won't see all files from every single previous version at once, so you have to pick a specific backup date (one at a time if you're not sure which backup contains the files or folders you're looking for). Then it will show you the different versions (by date) that you can recover from. Select the desired backup date and then you can choose what you want to recovery, the entire thing, or just select the files and/or folders you want... then point to a new location for the files to be recovered to and they will be extracted there.
The alternative is to use the file Explorer method if you just need to grab some data that you already know where it is and copy and paste it out of the .TIB. The end restult is basically the same.
I try it this way. Right Mouse click Copy and the Paste to a new directory. But then I get Interface not supported. So what kind of interface is meant? Where can I copy it?
User guide - see page 80:
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja…
Recovering files in Windows Explorer To recover files and folders directly from Windows Explorer: 1. Double-click the corresponding .tib file, and then browse to the file or folder that you want to recover. 2. Copy the file or folder to a hard disk.
That's about all it says :(.
You may have an incomplete or corrupted backup if you can see the file via file explorer, but not from within Acronis itself. I'm just guessing, though, so don't give up. What happens if you boot to Acronis offline usb recovery media and boot to it and then try to recover the file from your backup image that way?
Also, within Acronis, check your backup settings to see what exclusions are listed - certain Appdata files/folders are there by default - hopefully not Roaming/Thunderbird or something like that.
I also tried to boot from a recovery media. Same result as with the ATIH software. It could be a broken backup, but file explorer sees everything. I have now analyzed my installed drivers with veryfier and I got minidump which say, that file_tracker.sys by Acronis has caused PAGE_FAULT_BEYOND_END_OF_ALLOCATION. As the Nonstop Backup is getting problems more often and I have to restart the backup it is maybe the Acronis Software making broken backups and do not let me recover the files I need. I have in parallel problems with Thunderbird, which often freezes when sending e-mails out for 90s. And in fact I am only missing Thunderbird e-mail files, which I would like to recover. So there might be a Thunderbird/Acronis incompatibility when using Nonstop backup? My Thunderbird freezes not at every e-mail send. Maybe it happens only when Nonstop backup is executed every five minutes and just in that time I am using Thunderbird.
I also tried it in Windows safe mode, so ATIH 2016 is not executed and I had the Thunderbird problems, too. So it is not completely related to each other.
Maybe it's just a corrupted Thunderbird install if Thunderbird is having problem even in safemode. You could try to repair it and/or remove it and reinstall and see if the problem in Thunderbird alone persists. If it does, maybe try a different mail client (Windows Live Mail is free and very similar to Outlook and can do iMAP or Pop). Of course, changing your mail client, if that is an option, doesn't solve your initial issue with Thunderbird, but perhaps it may be a viable alternative.
The minidump suggests that you're either 1) running out of virtual memory space - which may be a bug with nonstop backups and/or with Thundberbird. Or 2) there is a driver conflict somewhere (which may or may not be related to the Acronis SnapAPI drivers).
https://msdn.microsoft.com/en-us/library/windows/hardware/ff560219(v=vs…
You may be running out of memory and/or virtual paging memory with one or both applications as configured. I'd recommend keeping an eye on physical memory over time after you've launched Thunderbird (since launching thunderbird should technically keep Acronis non stop backup running as fast as Thunderbird updates).
Removing both Thunderbird and Acronis completely (use cleanup tools too if available - Acronis has one), then run CCLeaner a few times until no inconsistencies show up in the registry, reboot and cleanly install Acronis and then cleanly install Thunberbird adn see what happens.
Alternatively, is it critical to have a nonstop backup of your mailbox which is everchanging? Could you get away with using the scheduled 2 hour backups instead? It may be less resource intensive for both Acronis and/or Thunderbird to have frequent backups, but not have both constantly running since the mail client will continually update while it's in use.
I will give your comments a try. It will take some time for me to return to this topic, but I will return. I am also currently thinking about a change to Paragon Backup or File History from Microsoft.
I have now uninstalled Acronis True Image 2016 and Thunderbird 38.5.1, took CCleaner 5.13 and cleaned the registry. Then I rebooted and reinstalled Thunderbird. I will now wait, if the Thunderbird problem reappears.
The problem is also there without Acronis backup. :-(
Unfortunately I think that non stop backup is not by design able to work with your Thunderbird email client.
Non stop backup by design works in the following manner. First a full backup of the slelcted data is created then every 5 minutes the service runs again and looks for changes in this data. At that point only the changes found in the data are then backed up. Apparently these changes need to "significant" in order for an updated backup of the data to occur, I am not sure what is considered significant. See the link below:
https://kb.acronis.com/content/32417
Additionally, if there are a large number of changes in the data being protected by the non stop service such as a good number of new emails arriving in your inbox this may cause the non stop backup service to pause as to protect Windows from a resource overload. In this case non stop backup attempts to allow Windows to relieve the strained resourses so it waits for 1 hour before attempting a restart. This process will occur 6 times and if the resource strain is still present the next attempt to restart will occur the following day. See link below:
https://kb.acronis.com/content/14708
I am also including below a knowledge base article on troubleshooting non stop backup. Not sure if it will help any but you might give it a look. See Link below:
Good comments and links.
Since Acronis True Image 2014 the nonstop backup was even a continuous service and it has worked since years with Thunderbird under Windows 7. Acronis True Image 2015 was a redesigned nonstop backup, which was working only every five minutes and even makes pause, when system load is too high.
So the question is, why can I see the correct Inbox files in the file explorer over the .tib file, but I do not see them in the recovery mode of the ATIH software or even with a booted recovery stick. Or why does a copy over the file explorer shows me the message: "Interface is not supported", but I can first right click -> Copy, but not paste into some temporarily folder to get back my lost e-mails.
The Inbox I am referring to is used by POP3 and e-mails are only read every 60 minutes.
Furthermore I see in the eventvwr.msc every five minutes messages, that HarddiskVolumeShadowCopy was successfully run without an error.
I think it's one of two possibilities:
1) The retention policy. I can't explain the exact performance of how it works, but at the end of each day it consolidates into a single backup file. That might explain why you can see the file in the backup, but can't actually recover to that point in time (maybe it has the last instance of that file for that day only after the retention rules kicked in).
2) The file was in memory and not saved to the disk.
Acronis Nonstop Backup checks file changes on the disk, not in the memory. If, for instance, you are working in Word and do not use the "Save" operation for a long time, your current changes in the Word document will not be backed up.
Another strange note with this feature is that it says that it doesn't work with Windows Libraries which is where I would think most home users would have the need for somethign like this. The documentation seems to contradict itself as it says it is useful for entire system images, but then says not for libraries? I'm scratching my head on that one.
http://www.acronis.com/en-us/support/documentation/ATI2016/#13720.html
Using Acronis Nonstop Backup
Acronis Nonstop Backup provides easy protection of your disks and files. It allows you to recover entire disks, individual files and their different versions.
The main purpose of Acronis Nonstop Backup is continuous protection of your data (files, folders, contacts, etc.), though you can use it to protect partitions as well. If you choose to protect an entire partition, you will be able to recover the partition as a whole using the image recovery procedure.
Limitations
- You can create only one nonstop backup.
- With Acronis Nonstop Backup you cannot protect:
- Windows libraries (Documents, Music, etc.)
- Data stored on external hard drives
- Nonstop Backup and Try&Decide cannot work simultaneously.
How it works
Once you start Acronis Nonstop Backup, the program will perform an initial full backup of the data selected for protection. Acronis Nonstop Backup will then continually monitor the protected files (including open ones). Once a modification is detected, the changed data is backed up. The shortest interval between the incremental backup operations is five minutes. This allows you to recover your system to an exact point in time.
Acronis Nonstop Backup checks file changes on the disk, not in the memory. If, for instance, you are working in Word and do not use the "Save" operation for a long time, your current changes in the Word document will not be backed up.
You may think that at these backup rates the storage will fill in no time. Do not worry as Acronis True Image 2016 will back up only so called "deltas". This means that only differences between old and new versions will be backed up and not whole changed files. For example, if you use Microsoft Outlook or Windows Mail, your pst file may be very large. Furthermore, it changes with each received or sent E-mail message. Backing up the entire pst file after each change would be an unacceptable waste of your storage space, so Acronis True Image 2016 backs up only its changed parts in addition to the initially backed up file.
Retention rules
Acronis Nonstop Backup keeps all backups for the last 24 hours. The older backups will be consolidated in such a way that Nonstop Backup will keep daily backups for the last 30 days and weekly backups until all Nonstop Backup data destination space is used.
The consolidation will be performed every day between midnight and 01:00 AM. The first consolidation will take place after the Nonstop Backup has been working for at least 24 hours. For example, you have turned on the Nonstop Backup at 10:00 AM on July 12. In this case the first consolidation will be performed between 00:00 and 01:00 AM on July 14. Then the program will consolidate the data every day at the same time. If your computer is turned off between 00:00 and 01:00 AM, the consolidation will start when you turn the computer on. If you turn off Nonstop Backup for some time, the consolidation will start after you turn it on again.
The rentention policy may explain, why my laptop is sometimes freezed in the morning, when I left it running for some simulation tasks I am doing. I now switch to a two hour incremental backup and will look, what will happen. I will report next week or so, what are my experiences.
I can report, that my Thunderbird freezes have become seldom. It seems, that the consolidation of the Nonstop backup may have produced the problems, although the CPU load was never very high.
Hello, Thorsten.
I'm afraid that method of file recovery is not supported. Please use the True Image console (main program) and click on "Recover files".
If you look at the Time Explorer Storage directory you'll see that it's a hidden folder. So the user is not supposed to interact directly with the .TIB file when dealing with a Nonstop Backup. You have to use the True Image program to perform recovery.
This really has be upset. I was able to open .tib files using explorer in Win 8.1. NOW, all of a sudden (TrueImage 2015 installed) ....they will NOT open. I did a full uninstall with the Acronis uninstaller tool and installed True Image 2016. IT STILL WILL NOT OPEN. I will be damned if I have to pay $20 for Acronis Support. ACRONIS has the worst followup tech support. No live chat, no email support.....only message boards. I have been a user of Acronis for years. Their support MUST change. This form of customer support sucks!!!! It seems they could care LESS after you purchase their program. You are on your own, it appears!!!
Fred,
You should probably open a new thread for your speciifc issue since the OP's is resolved at this point. It seems like you did do the unistall with the cleanup tool though? I would suggest removing from control panel, then run the clean up tool again, making sure you launch by righ clicking and selecting "run as administrator" to give it the highest privileges possible. Once that is complete, make sure you check for the registry keys as mentioned in the cleanup tool link procedures and remove those if they still exist. Then navigate to and check for any of these directories (if they still exist) and manually delete them.
C:\Program Files (x86)\Acronis C:\Program Files (x86)\common\Acronis C:\Program Files\Acronis C:\Program Files\common\Acronis C:\programdata\Acronis (this one is a hidden folder so may not be viewable unless you turn on hidden files and folders first)
Then REBOOT before installing again.
After reboot, ensure you have downloaded the latest installer from your account which will be 2016 v6027 (download it again - just in case the old one is bad/corrupt). When you run it, be sure to right click and "run as administrator" (even if already logged in with an admin account), to give it the highest credentials.
Lanuch Acronis and license it. Then close Acronis.
REBOOT again - just for good measure to finish Registry updates.
Log back in and install the Acronis Media Pack add-on (download from your account and install the same way as the main applicationl, using "run as administrator".
REBOOT one more time - just for good measture to finish Registry updates.
Now log back into your system and try to double-click on a .tib file - does it open in Windows Explorer, or still no dice?